Thursday, October 29, 2015

Setting Your Publishing App Up For Success

October 29, 2015 at 12:00PM

So you’ve just invested time, money, and a lot of faith in a new publishing app. If all goes as planned, it’ll increase content consumption, give you a new channel for advertisers, and build loyalty among your readers. But what about getting people to use it in the first place? Just because you build it, doesn’t mean they will come.

With 1.2 million apps in the iTunes Store, getting eyeballs and driving adoption rates to your own app can feel just as hard as building the app itself. Sending out one launch email to your database won’t be enough. 

So how can you drive adoption rates as well as increase engagement levels of the users who’ve already downloaded your app?

Increasing Publishing App Adoption

The first step is to convince people that your app is worth downloading in the first place. To help your app stand out from the rest, start by...

  • Making the benefits clear: In order for anyone to want to download any app, they need to understand what's in it for them. Why shouldn't someone just visit your site for content? Make the benefits, relevance, and value-add abundantly clear to your readers by clearly listing the extra functionality or features that your app provides. Will they be getting exclusive content on the app? Will articles be served to them based on their preferences? Can they enjoy content offline? Or without ads? All of these should be talking points you incorporate in the app store, on your website, and in email communication. 
  • Using smart content: Fish where the fish are. Use smart content to your advantage to highlight app download calls-to-action to anyone visiting your website via a mobile device. This catches people in the very behavior—reading on their mobile—that warrants the use of your new app. The same techniques can be used for email. Consider smart content that allows you to add a special PS to any email read on a smartphone or tablet. 
  • Getting social: Analyze your company's performance on each social channel you use to determine where users are most engaged. From there, ramp up on organic content promoting your app, or consider running app-install ads to extend your reach. Focus targeting on users who are on mobile, already follow or like your account, and have interests relevant to your publication. For more on what to consider before launching an app-install campaign, check out this post. 
  • Using segmentation: If a certain set of on-site actions indicate download intent, use those to your advantage and create audience segments and workflow lists based on those criteria. Then set up CTAs "retargeting" those groups.

Increasing Engagement with Publishing Apps

How many times have you downloaded an app, only to stick in a folder and forget about it several days later? Don't let your app be forgotten. Instead...

  • Keep content fresh: For readers to use an app on a regular basis, they need to feel like they’re getting new, updated content each time they log in. Put an editorial calendar in place, and give your development team deadlines to ensure regular, consistent content gets shared. Use analytics to understand users' average time between repeat visits, and use that to inform your calendar.
  • Don't stop promoting: Don’t stop promotion efforts right after you launch your app. Continue app promotion on your website, social accounts, and in email, highlighting any updates, upgrades, or new content. Fatigued users can be re-invigorated by the promise of something new.  
  • Use workflows: Use app data and user behavior to create re-engagement workflows with email. For example, you could send users who have download your app an automatic feedback survey after one week, or have a set of social ads displayed to readers who haven’t logged in after a certain amount of time.
  • Answer FAQs: Give readers a tool to help them navigate your app more easily, and ensure they have something to reference to use the app to their fullest advantage. This can come in a variety of formats, from FAQs to in-app tutorials. You've worked hard to get users. Don't let a poor in-app experience or unrealized features to be the reason people don’t come back.
  • Pay attention to analytics: Regularly measure how readers are using your app. Which features do they engage with most? Which articles lead to reading other articles? What keeps users engaged the longest? Take these findings into account when you are planning to release new content or develop upgrades for your app.

Increasing adoption rates and engagement with your app shouldn’t be an afterthought, but it also doesn’t need to be an overwhelming process. By using what you have in place and putting together a sound release strategy, you’ll increase your ability to attract and keep app users. 

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Most Websites Are Failing Optimization 101. Is Yours? [New Data]

October 29, 2015 at 11:00AM

Chances are, your website's performance is high on your list of priorities. It's an asset that works around the clock to draw in visitor, convert them, and help you hit your goals, after all. 

But have you ever stopped to wonder how your website stacks up when it comes to performance, mobile optimization, SEO, or security?

Thanks to HubSpot Research's latest report, Does Your Website Make the Grade? Chances Are, It's Barely Passing, you can generate a better understanding of whether or not your website is making the grade, keeping pace with the average, or trailing far behind. 

In this report, we analyzed over 26,000 websites using our Website Grader tool, and the results ... well, they're nothing to write home about. In fact, websites today scored just 60 points out of 100 for the key factors that determine website success. Take a look for yourself:

Website-grader-graphics-final-1.jpg

For more insights, check out (and share) some of these noteworthy takeaways for our research:

  • The average load time for the reviewed websites was 3.9 seconds. [twitter-logoTweet This]
  • Only 77% of the reviewed websites had page titles, 61% had heading tags, and just 42% had meta descriptions. [twitter-logoTweet This]
  • The website review process revealed that only 1 in 5 websites have SSL. [twitter-logoTweet This]

See the detailed breakdown of our website benchmark data and how to improve your website by downloading Does Your Website Make the Grade? Chances Are, It's Barely Passing and then find out what grade your site gets here.

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Wednesday, October 28, 2015

How to Create an Effective Sales and Marketing SLA

October 28, 2015 at 04:00PM

The alignment of an organization’s sales and marketing efforts is a crucial strategic imperative for companies that desire sustainable growth. Despite the evidence of improved business performance, it’s still a rarity to find an organization that has and maintains full alignment. The good news is that the issue is getting far more attention than ever before, and more organizations are making progress.

A major cause for the overall lack of progress is that while the issue of alignment is getting more strategic attention from executives, it’s still getting very little focus in terms of tactical and structural changes that need to be made within an organization to sustain the goal.

While talk and will power can improve results in the short run, structural change is required to sustain the effort and to gain the benefits of such a pursuit. It is for this reason that the development of a documented service level agreement (SLA) between sales and marketing is so important.

HubSpot’s 2015 State of Inbound Marketing report highlighted three compelling advantages for companies that maintain their SLA:

  • Companies with an active SLA are 34% more likely to experience greater year-over-year ROI than those companies that aren’t.
  • They’re 21% more likely to get greater budget allocations.
  • They’re 31% more likely to be hiring additional salespeople to meet demand.

Why SLAs Are So Important

Having been involved in creating many SLAs (for both my company and with clients) I can attest to the fact that while creating them can be difficult (they require a lot of thinking and working through details), the impact is significant. It is said that great communication is communicating not so that you can be understood, but so that you cannot be misunderstood. SLAs make that possible.

It is also said that Wwhat gets measured gets done, and what gets measured and monitored gets done faster. An SLA formalizes the measurement and monitoring processes that ensure progress and results.

Creating An Effective Sales & Marketing SLA

The process starts by bringing together the leaders of all disciplines into the same room to discuss roles, responsibilities, process, targets and accountability. At a minimum, a marketing and a sales leader need to be involved. As the sales development role continues to mature and grow, the leader of that group should be involved as well.

1) Defining Your Buyer Personas/Ideal Client Profile

As with everything else in your demand generation process, your service level agreement starts by clearly defining and communicating the criteria for who you are trying to attract. The more specific and clear the definition is, the better.

When you shortcut this step (and many organizations do) you leave far too much open to the interpretation of individuals. Let’s face it, salespeople and marketers are naturally opportunistic. Without formalizing, your profile definitions will drift and your demand generation process will get bogged down.

2) Standardize Lead Definitions

I regularly assess sales development and sales processes. One of the first questions I ask is to define what a lead is, and, further, to define each stage of an organization’s funnel. The answers almost always start with, “Well, uhm, well that’s a, uhm, good question. You see it kind of depends…”

At a minimum you must clearly define what qualified, marketing qualified and sales qualified leads are. This will force the participants to get into the minutia, but it’s critical to make your process scalable and sustainable.

3) Set Clear Goals

When setting goals, you should consider the maturity/ramp up of your team members and functional areas, past results and lead generation drivers. This is not the time to pull numbers out of the air and to make them motivating. Your goals must be based on real life situations.

The marketing team (and, if you have one, the sales development team) should be assigned goals around how many leads should be sourced, targets for each phase of the funnel and how many sales qualified leads (SQLs) should be turned over to the sales team.

All teams that are party to the SLA should meet every month to review results and update goals.

4) Define How The Handoff Occurs

Increasing lead velocity is truly a team effort. The handoff is a place where otherwise excellent demand generation processes blow up. You must determine if and how your SDRs will specialize, what determines when a lead is moved to that team and how leads are then handed off to the new sales team.

This is why you must have clear lead definitions. Without them your team will be dealing with too much ambiguity to sustain alignment and growth.

5) Establish Protocols For Managing Leads

The biggest, most common complaint I hear from salespeople and marketers is that the other group doesn’t know how to manage leads. This is the section of the SLA that eliminates that concern.

Clearly lay out how a lead should be treated – when, how often and how many times they should be “touched.” Closing the loop is also important. How should a sales accepted lead be reported as well as a sales rejected lead. Closed loop reporting is crucial to improving your processes.

6) Track, Measure & Assess Performance Metrics

Your SLA should clearly define the key performance indicators everybody will use to assess the progress and effectiveness of your demand generation processes. Tracking should be used to highlight performance issues/opportunities with individual contributors and to highlight and accelerate learning so that everyone is always improving.

7) Standardize the SLA Review Process

Determine the period of time that you will conduct a comprehensive review of the assumptions, processes and targets laid out in your SLA. For most companies a review of the SLA every six months is sufficient. For high-growth companies, we recommend reviewing quarterly.

Creating an SLA is a challenging task but one that is well worth the effort.  Clearly defining and communicating the expectations of your sales and marketing teams will go a long way in helping to meet or exceed the revenue goals you have established. 

SLA

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5 Emotions to Tap So You Can Move Products on Cyber Monday

October 28, 2015 at 03:30PM

Emotions are always high during the holiday season, and that puts you, the ecommerce vendor, in a very pleasant situation. Emotions often lead to purchases, especially if you target those emotions responsibly. Knowing which emotions to invoke can lead to some seriously amazing sales. Let’s take a look at which will fill carts on your ecommerce site.

Love

Well, this probably seems pretty obvious. We buy gifts for people during this time of year because we love them and want them to be happy. Sometimes, amid the hustle and bustle and rampant spending and grumpy shoppers, we forget that we’re doing this all out of love.

With your content, remind buyers of the reason for the season. Commercials and articles that tug at the heartstrings also tug at the purse strings.

Instant Gratification

With so many tasks to check off the list before the big day arrives, shoppers are looking for anything that makes their job easier. Your offers during this time should focus on how you can take the stress out of their holiday shopping. Give them what they need as quickly and as easily as possible.

Instant online savings offers are definitely a great start. What if you offered discounted overnight or two-day shipping for certain spending thresholds? Free two-day shipping with a certain purchase amount can go a long way toward boosting those average order values.

Trust

Buyers often step way outside their comfort zones during this time of year. After all, they’re making purchases for the people they love and not for themselves. What does the doting wife know about the necessary products for her husband’s beer-brewing hobby? What does the loving mother know about the equipment needed for her son’s computer-building activities?

With content that addresses their questions and gives them the answers they need, you build trust that other online retailers might not pursue. By showing these buyers that you’re more interested in their trust and loyalty than in their dollar, you might just convince them to spend more. 

Fear

Well, prompting fear during such a warm and fuzzy time of year doesn’t seem like the best tactic. However, if you can show buyers that your quantities are limited, they might jump into action to make sure they get one.

This has been a major product mover in the past, especially with toys. Companies that carry the hottest toys of the year get a lot of money and mileage out of promoting those coveted gifts. Anyone remember Tickle-Me Elmo? Or Beanie Babies?

Value

Even during the season of spending, consumers have to be a little frugal. After all, they can buy more gifts if they save money on their purchases. You can tap into this desire for savings with some great offers.

Any way that you can help your buyers save money is a great way to get them to complete their purchases. For instance, a discount coupon for spending over a certain amount in their email may get them to your website. Then show them bundling options that might save them even more money if they’re willing to buy a few more products while they’re there. A final offer might be free or discounted shipping if they meet a certain purchase amount. With that kind of value available, they might just shop with you for everyone on their list.

With these emotions at the forefront of your marketing strategies, you’re set to have the best holiday season yet.

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How to Spell Words You Don't Know: Techniques From Grammar Experts [Infographic]

October 28, 2015 at 01:30PM

Ever wanted to write out a word, but realized you weren't quiiite sure how to spell it? We all face this challenge every once in a while, and the internet -- or autocorrect -- isn't always there to save the day.

This is when we need to put ourselves in the shoes of a spelling bee contestant. When they're up on stage and encounter a word they don't know how to spell, what do they do?

Spelling is an important business skills. "English spelling is often confusing and seems illogical, but proper spelling serves many good purposes," writes Mignon Fogarty, also known as "Grammar Girl." Not only does it give you more credibility in the workplace, it also makes your writing more clear for readers and ensures everyone's on the same page.

To help you sharpen your skills, we teamed up with the folks at Market Domination Media to create an infographic that explores four helpful techniques for spelling words you don't know. Check them out, practice them, and soon you'll be spelling new words correctly the first time -- every time.

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Which spelling technique is your favorite? Do you have any more to add to this list? Share with us in the comments.

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The Start-to-Finish Guide to Nailing Your Next PowerPoint Presentation

October 28, 2015 at 01:00PM

Have a presentation coming up that involves PowerPoint slides? Creating the content and design for a new presentation can be a daunting task.

Between outlining, deciding on a design, filling it out, and finalizing the details, it's not uncommon for a few questions to pop up.

Where's the best place to start? Are some steps better to take before others? How can you make sure you aren't missing anything? And how on earth do you master those essential -- yet slightly technical -- design tricks that can take a presentation from good to great?

We're here to make the process a little easier for you. With the following tips in your arsenal, you'll be able to navigate PowerPoint much more fluidly and give a standout presentation that'll leave your audience wanting more.

Click here to download 20 examples of top-notch PowerPoint presentations and get tips for creating one of your own.

Outlining Your Content

1) Decide on a working title and the main takeaways.

Beyond picking a topic, your first step should be coming up with a working title for your presentation. A working title is more specific than a topic: Think "How the Right Nutrition Can Strengthen Your Kids' Bones" instead of "Raising Healthy Kids." Keep in mind that a compelling presentation title is much like a compelling blog post title: short, accurate, sexy, and valuable. 

Once you've got your working title, make a list of the main takeaways of your presentation to begin giving it some structure. This'll help you stay focused when writing your outline and elaborating on those sections.

2) Create a short text outline with your audience in mind.

As you begin outlining the content of your presentation in more detail, it's important to keep your specific audience in mind. A presentation on any topic should sound different if you're speaking to an audience of college students versus an audience of investors, for example. The tone, words, design, and delivery of your presentation should all cater to your specific audience for maximum impact.

Ask yourself: What do your audience members already know? What new information can you teach them? What are they expecting from your presentation? What's going to be interesting to them? What will keep them focused and engaged? Then, make choices during every stage of the presentation process accordingly.

3) Formulate your content as a narrative, if possible.

This may not apply for more formal presentation that have rigid structures (like performance reports), but for presentations that have more flexibility, presenting your content as a narrative can be much more compelling.

Stories appeal to people's emotional side in ways that information, facts, and figures can't. They help you relate to your audience -- and in turn, they'll make you and your message far more interesting to your audience. They also help make complicated concepts more easily understandable to your audience, who may not share the same experience level or work in the same industry.

4) Collect data and examples.

While sweeping statements can help you set the stage, supporting those statements with evidence will make your argument more interesting and credible. Data and examples give your argument content, and people will understand what you're saying much better.

But don't just slap random stats on your slides and expect to "wow" your audience. Be sure your data comes from a reputable source and that you're presenting it in a way that's easy to understand, like through accurate charts and graphs. 

Finally, don't overwhelm your audience with too much data. According to psychologist George Miller, we can only remember approximately five to nine bits of information in our short-term memory at any given time. Keep that in mind as you collect your evidence.

Outlining Your PowerPoint Design

Now that you have an idea of what you're going to be talking about and how you'll be laying it out, it's time to open up a new PowerPoint presentation and apply those basic design elements.

5) Pick a color scheme.

Before you begin translating your text outline into PowerPoint, you'll want to start by adding some very basic design elements to your PowerPoint slides. First, choose a color scheme -- one that has enough contrast between colors to make colors stand out. Whether you decide to use two, three, or four different colors in your presentation is up to you, but certain color combinations go together better than others. Read the sections on creating color schemes in this blog post to figure out a good color combination.

Image Credit: HubSpot Marketing Blog

6) Design your slide backgrounds.

In PowerPoint, less is more. You don’t ever want to let the design distract from your message. But at the same time, you want to get more creative than a plain, white background -- even if you're going for a very simple design.

The three main ways to add a background design to a PowerPoint presentation are: 1) to use a predesigned template from PowerPoint; 2) to create a custom background using a solid color; or 3) to create a custom background using an image. Here's how to do each of those things.

(We also have a few general PowerPoint templates available for download here, which come with a series of videos to teach you some basic PowerPoint creation tips.)

How to Browse Predesigned Templates in PowerPoint

PowerPoint comes with a series of predesigned templates to choose from.

To browse these templates on a Mac: Click on the slide or slides you want to add the background to. Then, click the "Themes" tab at the top of the screen.

You can either scroll through your options up there, or you can access the themes gallery in a bigger window by hovering your mouse over the theme previews and clicking the drowndown arrow that appears below them.

Right-click the background style that you want. To apply the background style to the selected slides, click "Apply to Selected Slides." To apply the background style to all of the slides in your presentation, click "Apply to All Slides."

To browse these templates on a PC: Click on the slide or slides you want to add the background to. Then, click the "Design" tab at the top of the screen. In the "Background" group, click the arrow next to "Background Styles" to open up the theme gallery.

Image Credit: Microsoft Office Support

Right-click the background style that you want. To apply the background style to the selected slides, click "Apply to Selected Slides." To apply the background style to all of the slides in your presentation, click "Apply to All Slides."

Pro Tip: You can also apply any PowerPoint presentation or template you already have as a theme, even if it doesn't show up in the theme gallery. To do that, click the "Browse Themes" option you'll find at the bottom of the dropdown themes gallery, and navigate to wherever the given presentation, template, or theme is located on your computer. Then, click "Apply."

How to Create a Custom Background Using a Solid Color

Want your slide background to be a simple, solid color? The steps to do this are almost identical on a Mac and a PC.

Simply right-click the slide(s) you want to add a background color to, then click "Format Background." In the window that appears, click "Fill" and then "Solid." Notice you can also adjust the gradient or make the background a pattern. Click "Apply" at the bottom to apply the changes.

How to Create a Custom Background Using an Image

Sometimes, making the slide background a high-definition image can really make that slide pop. It also encourages you to cut down on text so that only a few keywords complement the image. PowerPoint makes it easy to create a custom background using an image you own.

Image Credit: HubSpot's PowerPoint Templates

First, choose your image. Size matters here: Be sure it's high resolution so that it can fill your slide without becoming blurry or distorted. Here are the 17 best free stock photo sites to help you find some large, great quality images.

To create a custom background using an image on a Mac: Click the slide that you want to add a background picture to. To select multiple slides, click a slide and then press and hold CTRL while you click the other slides.

Next, click the "Themes" tab at the top of your screen. In the "Theme Options" group, click "Background," then "Format Background."

In the window that appears, click "Fill," then "Picture or Texture." To insert a picture from a file, click "Choose Picture..." and then locate and double-click the picture you want to insert. If you want to use this picture as a background for just the slides you selected, click "Apply." If you want to use the picture as a background for all the slides in your presentation, click "Apply to All."

To create a custom background using an image on a PC: Click the slide that you want to add a background picture to. To select multiple slides, click a slide and then press and hold CTRL while you click the other slides.

Next, click the "Design" tab at the top of your screen. In the "Background" group, click "Background Styles," then "Format Background."

Image Credit: Microsoft Office Support

In the window that appears, click "Fill," then "Picture or texture fill." To insert a picture from a file, click "File" and then locate and double-click the picture you want to insert. If you want to use this picture as a background for just the slides you selected, click "Close." If you want to use the picture as a background for all the slides in your presentation, click "Apply to All."

Filling In the Content

7) Use your text outline to outline your slides.

Now that the most basic design work is done, it's time to start filling in the information on your slides based on the text outline you created earlier. First, create a skeleton of how your slides will flow by adding a title slide, all your header slides, and maybe a few supporting slides in between.

These slides shouldn't be complex -- just titles and headers, a few tidbit of information, some details you want to remember down the road, and only the one or two images you're positive you want to use. You'll add more slides and fill in the rest of the information and images later, I promise.

8) Start with a strong opening.

Now it's time to give your presentation a little bit of flavor. Whether you like it or not, your audience is going to make value judgments about you, your organization, and your message within the first minute of your presentation. Your first impression means a lot -- and people will remember it, too. In fact, Frederick Hansen Lund's law of primacy in persuasion states that people remember most vividly what they hear at the beginning of a speech. 

Want to ensure you start your presentation with a bang? The folks at the London Speaking Bureau suggest beginning with a dramatic, sharp opening, like a challenging question or poll: "Everybody close your eyes. Now raise your hand if you’ve ever been rude to someone." You might also use a powerful statistic or a personal story that your specific audience can relate to.

However you choose to begin, be sure it engages your audience immediately -- both intellectually and emotionally.

9) Fill in the text on your slides using concise language.

Your slides are there to support your speech, not replace it. If your slides contain too much information -- like full sentences or (gasp) paragraphs -- then your audience members won't be able to help but read the slides instead of listening to you. Plus ... that's boring. Instead, use slides to enhance keywords and show visuals while you stand up there and do the real work: telling a story and describing your data.

When it comes to your slide text, focus on the main phrases of a bullet point, and cover details verbally. We recommend using up to three bullet points per slide and making any text as simple and concise as possible. A good rule of thumb is this: If you're using more than two lines per slide or per idea, then you've used too much text. Depending on the type of presentation, two lines might even be a little text-heavy.

Are you planning on sending your slides to your audience afterward? If you're concerned about putting enough information on the slides for people to understand your presentation when they go back to it later, you can always add little details into the slide notes in PowerPoint. You can find the Notes pane at the bottom of your PowerPoint screen, right below your slides. Click and drag the edge of the pane to make it larger or smaller.

10) End with a strong, take-home message.

A lot of people get lazy with the end of their presentations, but you want to end with a bang, just like you started with one. Leave your audience with something they'll remember; something that'll make them think -- and maybe even mobilize.

Here are some ideas for how to end your presentation from Peter Jeff:

  • The bookend close: Refer back to your opening, and then reiterate the message you want your audience to remember.
  • The challenge close: Challenge your audience to apply what you have told them in the speech.
  • The echo close: Focus on one word in a quotation and emphasize that word to echo your final point. For example, the following speech ending echoes the word "do" five times: "Let’s do it together. We’ve heard what we have to do. We’ve seen what we need to do. Now is the time to do it, and, together, we can do it.”
  • The repetitive close: Structure a single phrase in a repetitive format builds to a crescendo ending. Here's an example: "Architects cannot renovate it. Businesses cannot incorporate it. Churches cannot inculcate it. Developers cannot innovate it. Engineers cannot calculate it ... Only you can orchestrate it."
  • The callback close: Refer back to a story you started during your speech but didn't finish telling. Then, pick up the story and close it around your theme. 
  • The quotation close: Use a well-known quotation to garner the audience’s attention.

11) Brainstorm your final title with someone else.

Once all your content is there, you're ready to finalize your title. First, refine your working title as best you can on your own. Is it compelling and interesting enough to engage your audience from the very start? Does it accurately reflect your presentation? 

Next -- and this is important -- connect with someone else to brainstorm the final title together. Read this blog post for a helpful walkthrough on writing a great title and title brainstorming with others.

Filling In Your PowerPoint Design

12) Choose a font that's easy to read.

Choose either one font to use throughout your presentation, or two (one for your headers and one for your body text) that contrast each other well. Here's a list of 35 beautiful fonts you can download for free to get you started.

If you decide on two fonts, your header font should be bold and eye-catching, and your body text font should be simple and easy to read. (For more guidance on what fonts work best together, take a look at this visual guide.)

13) Embed your font files.

Fonts changing from one computer to another is one of the most common problems PowerPoint presenters have -- and it can really mess up your presentation and flow. What's actually happening in this case is not that the fonts are changing; it's that the presentation computer just doesn’t have the same font files installed.

If you’re using a PC and presenting on a PC, then there is a smooth workaround for this issue. When you involve Mac systems, the solution is a bit rougher.

On a PC: When you save your PowerPoint file, click "Save As" and then "Save Options." Then, select the "Embed TrueType fonts" check box and press "OK." Now, your presentation will keep the font file and your fonts will not change when you move computers (unless you give your presentation on a Mac).

On a Mac: In PowerPoint for Mac 2011, there's no option to embed fonts within the presentation. So unless you use ubiquitous typefaces like Arial or Tahoma, your PowerPoint is likely going to encounter font changes on different computers. The best way to avoid this is to save the final version of your presentation slides as JPEGs, and then insert those JPEGs onto your PowerPoint slides. In other words, make each slide a JPEG picture of your slide. (Note that the file size of your PowerPoint will increase if your presentation includes a lot of JPEGs.)

Mac users can easily drag and drop the JPEGs into PowerPoint. If you don't use actions in your presentation, then this option works especially well.

If you want your presentation to appear "animated," then you'll need to do a little tinkering. All you need to do is save JPEGs of each "frame" of the animation. Then, in your final presentation, you'll just display those JPEGs in the order you'd like the animation to appear. While you'll technically have several new slides in place of one original one, your audience won't know the difference.

If you're a Mac user and want to use this option, then be sure to add this to your checklist as the final step.

14) Adjust the font sizes.

Once you've chosen your font, you can start playing around with font size. Carefully choose the font sizes for headers and text, and consistently use the same font face and sizes on all your slides to keep things clean and legible. Be sure your font is big enough so even the audience members in the way back of the room can read them.

15) Adjust line and character spacing.

The biggest PowerPoint no-no is using too much text on a slide. The most effective slides use text sparingly and present it in a way that's easy to read. One trick to make text more legible without changing the font size or layout is to increase or decrease the space between each line and each letter.

To adjust line spacing:

Select the text you'd like to adjust. On the "Home" tab, in the "Paragraph" group, click "Line Spacing" and choose "Line Spacing Options." In the Paragraph dialog box's "Spacing" section, click the "Line Spacing" dropdown list and choose "Exactly." In the "At" text box, adjust the value accordingly. Click "OK" to save your changes.

To adjust character spacing:

Select the text you want to change. Then, on the "Home" tab, find and click the "Font" button." Choose "Character Spacing Options" from the dropdown menu. Adjust spacing as needed.

16) Add images.

Great visual cues can have a huge impact on how well your audience understands your message. Using gorgeous images in a slide presentation is the perfect way to keep things interesting.

It's important, though, that you don't use images to decorate. This is a very common mistake. Remember: Images are meant to reinforce or complement your message, but they can be distracting. Focus on finding high resolution images so that they look good when expanded without becoming blurry or distorted.

If you don't have your own images to use, check out our roundup of the 17 best free stock photo sites.

Pro Tip: If you're finding that the background of an image is distracting, you can actually remove it before putting it into your presentation directly inside PowerPoint -- no Photoshop required. Read this blog post for instructions.

17) Use multimedia, but sparingly.

Using multimedia in your presentation, like video and audio, can be an effective way to capture your audience's attention and encourage retention of your message. In most cases, it's best to avoid using more than one or two video or audio clips so you don't detract from your talk or your message.

PowerPoint lets you either link to video/audio files externally, or embed the media directly in your presentation. You should embed these files if you can, but if you use a Mac, you cannot actually embed the video. We'll get to that in a second.

PC users: Here are two great reasons to embed your multimedia:

  1. Embedding allows you to play media directly in your presentation. It'll look much more professional than switching between windows.
  2. Embedding also means that the file stays within the PowerPoint presentation, so it should play normally without extra work (except on a Mac).

Mac users: You need to be extra careful about using multimedia files. You'll always need to bring the video and/or audio file with you in the same folder as the PowerPoint presentation. It’s best to only insert video or audio files once the presentation and the containing folder have been saved on a portable drive in their permanent folder.

If your presentation is going to be played on a Windows computer, then Mac users need to make sure their multimedia files are in WMV format. That can get complicated, so if you want to use PowerPoint effectively, consider using the same operating system for designing and presenting no matter what (if that's something you can control).

18) Design your title slide.

The title of your presentation is often the first impression it gives off -- especially if it's going to be on display as people file in to your presentation -- so it's important to put some time and careful thought into its design.

Here are 20 layout ideas for PowerPoint title slides from Chris Lema:

19) Add any consistent elements, like your company logo.

There's a reason this is at the end. If you add things like your logo that you want to be in the same place on every slide, any adjustments you make to individual slides could slightly alter the alignment ... and you'll have to go back and adjust them all over again.

Preparing For the Presentation

20) Review and edit your slides.

Spend some time on your own flipping through your slides while practicing your talk. Make sure you can check all of the following off the list:

  • Your slides flow well and align with your talk.
  • Your slides are free of all grammatical, formatting, or design errors.
  • Your multimedia files work.
  • You've double-checked any mathematical calculations you made yourself.
  • You've properly attributed any statistics, data, quotes, ideas, etc. to the original source.
  • You've double-checked you're actually allowed to use the photos/images you used. (Don't skip this step. Here's a cautionary tale about internet copyright law.)
  • You're sure nothing in your presentation could potentially harm any of your partners, stakeholders, audience members, or your company.
  • You've checked with a friend that nothing in your presentation might offend certain people in your audience -- or, if so, that it's worth it.

21) Know your slides inside out.

The best presenters don't read off your slides, so it's important to prepare and practice your presentation ahead of time. You never want to be the person finalizing your talk or presentation half an hour before an event ... that's just poor planning. Plus, what if the projector fails and you have to give your talk without slides? It can happen, and if does, you'll be incredibly happy you spent so much time preparing.

22) Practice using "presenter view."

Depending on the venue, you might have a presenter's screen available to you in addition to the main projected display that your audience can see. PowerPoint has a great tool called "Presenter View," which includes an area for notes, a timer/clock, a presentation display, and a preview of the next slide.

Make sure "Presenter View" is turned on by selecting it in the "Slide Show" tab of your PowerPoint.

To practice using "Presenter View," open the "Slide Show" tab within PowerPoint. In the "Presenter Tools" box, click "Presenter View."

23) Bring your own laptop and a backup copy of your presentation.

This isn't just a bonus step -- it's an essential one. Technology can mess up on you, and you need to be prepared. Between operating systems or even between different versions of Microsoft Office, PowerPoint can get a little wonky. One way to avoid problelms is to ensure you have all the right hardware with you. Bring along your own laptop when you're presenting, just in case.

Even if you bring your laptop, but especially if you for some reason cannot, bring a backup copy of your PowerPoint file on a flash drive.

What other tips do you have for nailing PowerPoint presentations? Share with us in the comments.

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Aligning Marketing and Admissions to DriveCollege Enrollment

October 28, 2015 at 12:00PM

According to a recent national survey, to stay competitive colleges and universities “are focusing on branding and marketing far more than in previous years.” For many schools, the emphasis and investment is shifting toward building brands that differentiate from the competition and, for some schools, this includes hiring marketing leadership from the corporate world.

Despite an increased investment in marketing, at most schools marketing and admissions fail to work with any increased synergy to drive undergraduate enrollment.

Instead, we see two extremes in higher education. Either marketing departments are working on institutional goals like branding and are removed from day-to-day promotion, or marketing departments play the role of internal agency and creative service provider to admissions.

In either case, there’s often a sense that admissions is doing the “real work” of recruiting students and driving revenue, while marketing is playing more of a supporting role to drive campaigns, creative, and brand efforts.

The Traditional Undergraduate Recruitment Process

Despite the widespread shift to digital, undergraduate enrollment processes remain largely unchanged. Sure, prospects can find student life and program information on school websites and complete an online “inquiry” form or sign up to receive email rather than snail mail, but the process of engagement remains very similar to process before the internet existed: personal interactions, campus tours, snail mail, and a slow response cycle.

Why Digital, Why Now?

A full embrace of digital can change the admissions process by allowing for more visibility into the funnel and more informed investments of time and money. Without a doubt, the demand for digital engagement exists. Across student types and schools, the website is consistently ranked as the number one research tool used by prospective students.

Breaking Down Barriers Between Marketing and Admissions

Reinventing the admissions process for colleges and universities to leverage digital requires reimagining how admissions, marketing, and IT work together. For-profit schools and a number of graduate programs have already changed their admissions process to include digital and they are reaping the benefits. It’s time for other schools to follow suit and create a structure in which marketing and admissions form a partnership that produces a more efficient recruitment and enrollment system.

To make the shift to increased collaboration through digital marketing, marketing and admissions need to change make three cultural shifts:

  1. Align around a common business goal. Both groups must agree that the business goal is to reach students and generate revenue. The business goal needs to have a commonly defined metric: “Increase student applications by 4%”.
  2. Put data tracking in place from end-to-end. Marketing and admissions need to know the impact of a recruitment campaign on recruitment. Currently, most marketing groups know how many clicks the campaign generated, but not how many applicants were created.
  3. A quicker tempo. A shift to digital means more data is available. Both groups need to more frequently analyze the data and change course accordingly. For most schools, data reporting happens “after-the-fact.” In the new digital world, data review happens in real time before the admissions cycle ends.

By partnering to reduce admissions’ risk of falling short of their numbers, both departments can become more efficient and learn more about their “customer.”

The Advantages of Digital Engagement

A digitally-engaged audience offers colleges more touch points to to educate, engage, and influence prospects. More importantly, digital channels provide more data and allow colleges to track, analyze, and understand prospect’s behaviors and motivations.

Let’s take a look at a few ways digital channels can be used to track and influence prospects.

Increasing Yield by Influencing the Funnel

Let’s start with one example: the undergraduate enrollment funnel. A typical enrollment funnel runs from prospect to inquiry to application to acceptance to matriculated. In 2014, DePaul University in Chicago started with 300,000 names to generate 20,000 applications to matriculate 2,500 students.  Their rate of return is less 1%.

If the funnel is looking weak, a go-to solution is add more names into the top of the funnel or lower admissions standards. But with new digital tools such as personalization, marketing and admissions can engage and influence prospective students already in the funnel.

Incorporate Website Personalization

Real-time website personalization allows a website to build a profile of a site visitor based on the content the user views as well as other digital attributes. For example, if a user visits the business degree section of your school’s website, her interest in “business” is captured in her profile. Then, based on profile attributes, your website can start personalizing her experience. The personalization is done automatically and in real-time. Other attributes such as location, time on site, and number of visits can also be used to personalize the experience. Once a user shares personally identifiable information – such as an email address – all of this past history can be associated with an individual user and their history can be passed along to admissions.

3 Ideas for Website Personalization

  • Conduct extensive user research to learn about the motivations of their prospects – such as, job advancement or job changer – and to create user segments for each of their primary offering areas: education, health care, law, business, etc. Once a website visitor’s preferences are identified, the user is added to one or more of the segments. Using insights based on the user research, the school can tailor the website messages and images to “speak” more directly to the prospect.
  • Review analytics to understand the behaviors of website visitors before they completed an inquiry form. Use that information to personalize which CTAs appear on your site, where on your site they appear, and when. Research has shown that personalized calls to action increase conversions by 42%.
  • Engage students from corporate partners with personalization by using the website domain of corporate partners to identify site visitors coming from a specific channel. You can use this attribute to change text on the website to promote and highlight tuition discounts.

Uncovering the Stealth Applicant

A growing challenge for admissions are stealth applicants – i.e., applicants who never fill out a request information form or visit campus, but apply to the school. By partnering with marketing and installing better tracking, admissions can “see” and “watch” a prospect on the website.

This “stealth” tracking can show how many times users visited the website and which content they viewed. The availability of this data allows admissions groups to “qualify” or “lead score” prospects and make wiser choices about their follow-up.

After acceptance letters are mailed, admissions counselors can “watch” the website for activity from prospects. They can be provided with more data about the behavior of admitted students on digital channels. Rather than cold calling students or sending generic emails to engage them, real-time data about the prospect’s engagement with the school’s website can help admissions counselors know who to follow up with and on what topics.

What Are the Benefits of Marketing and Enrollment Working Together?

More data allows marketing and admissions to make better decisions, use budget and staff more wisely, and make decisions in real-time.

  • Save money. If a program or region is not producing results, resources can be redirected to more productive regions.
  • Save time. Staff have better data to prioritize one-on-one phone calls or emails.
  • Immediate feedback from the market. Many schools start graduate programs based on the interest of a faculty member. A digital first and data-driven approach can market test programs.
  • Test ideas. Collaboration allows groups to test ideas and measure the impact.

Ultimately this approach results in success for both marketing and admissions. Marketing can be transformed from a cost-center into a critical portion of the revenue generating process because they can prove their impact. Admissions can succeed in recruiting the right students and hitting their numbers. And together, they can help provide critical market data that ensures the institution is developing the right programs and offerings.

Starting Small: How to Begin Collaboration

Making this shift in strategy and approach is exciting and also overwhelming for many schools. And, in many cases, it requires socialization from one of the groups. So, if you’re excited, here are four ways to start this shift at your school.

  1. Bring data to the conversation. Start with the data you have access to using your analytics platform to begin to identify user behavior. Presenting even basic website data helps people start catching a vision for making data-driven decisions. And, it helps people start asking questions and seeking answers.
  2. Use available analytics data to start educating admissions and changing the conversation. Next, in your analytics platform, marketing should set up conversion goals on campus visit forms, lead generation forms, and the application so you can start quantifying the impact of the website on the admissions funnel.
  3. Map the customer journey. Talk to students about their research and decision-making process. You want to understand which content is important at different points in their process and then look to improve your website to meet these needs.
  4. Ask for data and manually collate. Ask for data from admissions and IT and try tying it to the website. This may be manual at first, but it starts the conversation.

What the future looks like

Marketing and admissions working together is a cultural change. It requires marketing to be more goal focused and better at using data. It requires admissions to be more flexible and work in real-time to respond to people’s needs. But when they work together, they can achieve the business goal of attracting students, increasing revenue, and advancing the goals of the institution.

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