Monday, December 19, 2016

Snapchat Spectacles: A Simple Guide for Marketers

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A great storyteller once said, “brevity is the soul of wit.” And although William Shakespeare wasn’t alive for the invention of video, we think he would agree with our marketing spin: “Brevity is the soul of video content.”

Video content has exploded on social media: Videos are watched by 82% of Twitter users, and 100 million hours of video are watched on Facebook every day.

But those platforms aren't the only ones engaging users through video: Snapchat video views jumped to 10 billion per day, more than doubling in less than a year. And Snapchat users now watch nearly 800 hours of video content per second. Download our free Snapchat guide to learn how to use it for your business. 

In an effort to keep that growth moving forward, Snap Inc. (Snapchat's parent company) unveiled Spectacles -- sunglasses with a built-in video camera to easily record Snaps and transfer them seamlessly to the mobile app -- in September 2016.

Looking for the inside scoop on this launch? You're in luck, because I just got my hands on a pair of Spectacles to experiment with for this blog post. I’ll tell you everything you need to know about Spectacles and their potential for impact on social media and content marketing -- featuring a few videos I recorded while taking them on a test run.

What Are Spectacles?

Spectacles are sunglasses with an integrated camera that records videos and syncs with the wearer’s Snapchat account via Bluetooth for easy capturing and sharing. Check out the video below of yours truly trying on the Spectacles for the first time (I was a little excited):

Users wear Spectacles like sunglasses and record video from their perspective in a new circular, interactive video format that lets viewers rotate their phones while viewing. As shown above, a white LED light will rotate to indicate that video is being recorded live. Check out the videos recorded using Spectacles below (and keep reading to see original footage I recorded using my Spectacles):

spectacles_final2.gif

Source: Spectacles

Spectacles battery life allows for an average of 100 10-second video recordings per day, and the device can charge inside of its case several times to allow for wireless charging on-the-go. Spectacles come in black, teal, or coral and can be adjusted for fit or prescription lenses.

Wait, Isn't This the Same Thing as Google Glass?

Spectacles might take you back to 2012, when Google announced Google Glass -- a wearable, hands-free computer system. That project was halted in 2015, after Google faced barriers to widespread adoption, including privacy concerns and pop culture mockery.

Luckily, Snapchat Inc. seems to be following a different playbook when it comes to the positioning of Spectacles. Most notably, the product is dedicated solely to video capturing instead of functioning as a wearable computer system like Google Glass. As a result, the cost is significantly less: Spectacles can be purchased for just $129.99.

Sure, the specs are certainly a bit silly looking -- the large lenses, bold frames, etc. -- but, at the very least, they align with the brand's colorful image.

snapchat selfie_SB.jpg

At the end of the day, they're far more wearable than Glass, which received plenty of less than positive feedback in terms of the design.

How to Get Spectacles

If you're chomping at the bit to get your hands on a pair, we've got some bad news: Spectacles aren’t sold at a traditional storefront. Instead, they’re available in limited quantity for $129.99 at Snapbot vending machines that spontaneously pop up around the country. Yes, that's right, a Snapbot.

BotBlink_v3-877852825.gif

Source: Spectacles

Pretty interesting concept, right?

Now there's a lot to be said about this unorthodox strategy, as Snap Inc. is disrupting both how video is recorded and how new technology brought to market.

Instead of shopping online or heading to a store, these Snapbots are being dropped without announcement or fanfare. Instead, buyers find out about Snapbot sightings via Twitter, Instagram, and word-of-mouth, then rush to queue in line in hopes that the Spectacles aren’t sold out by the time it’s their turn. Additionally, if you’re near a Snapbot, a Geofilter will appear in Snapchat letting you know:

Laguna-09-246132239.jpg

Source: Spectacles

If you visit the “Find a Bot” page now, you’ll either see a map to the current location of the vending machine, or this image:

snapbot.gif

Source: Spectacles

The strategy behind this interesting distribution method? Aside from the obvious appeal to exclusivity, "It’s about us figuring out if it fits into people’s lives and seeing how they like it,” Snapchat's CEO Evan Spiegel told the Wall Street Journal.

Spectacles are currently being resold for hundreds, and sometimes thousands of dollars on sites like eBay (admittedly, that's where we snagged ours) and Amazon, leaving the rest of us to wonder whether or not this approach errs more on the side of frustrating or brilliant. But if there's one thing we know, it's that the buzz -- both positive and negative -- around this launch has inevitably created an interesting sounding board for ideas and iterations.

Why Are Spectacles Such a Big Deal?

Between the unusual launch and the unique video perspective, it's easy to understand why Spectacles have the tech industry talking. But what does the introduction of a product like this mean for marketers? How might this launch shape the way brands approach their go-to-market strategies in the future? What impact will this have on the Snapchat app?

Let's walk through some of the biggest takeaways here.

A New Way to Watch and Record Video

Have you ever had a moment that you wished you had captured on video, but you didn’t have the time to grab your phone, open your camera up, and delete enough photos to make room for storage?

Spectacles allow for (almost) hands-free video recording, granting wearers the freedom to record from their point of view. This adds a new level of ease for the “videographer” to live stream an event, go behind-the-scenes, record a how-to video, or even interview someone. It also creates a new, interesting experience for the viewer: Imagine watching a video from the eyes of your favorite brand or personality.

Here are a couple of Snaps I recorded hands-free using Spectacles:

The camera utilizes circular video, which plays full screen on any device, in any orientation. And the lens is designed to capture the human perspective, offering a 115 degree field of view. This opens Snapchat to a variety of new video content: Previously, users had to record Snaps in vertical format, and the display wouldn’t auto-adjust if videos were recorded horizontally.

Here's a (very meta) video of me watching my Snapchat Story and experimenting with the circular video format -- recorded using Spectacles, of course:

I had fun experimenting with the Spectacles for this article, and I'm excited to keep using them to record unique video content. I especially love the battery-charging case that keeps the Spectacles safe and ready to record at a moment's notice. 

A Unique Distribution Strategy

If you’re a social media marketer, take note: Snap Inc. does a great job of turning its product into a viral social media moment. The secrecy and exclusivity involved in the rollout make Snapchat users excited and curious -- FOMO is real, people.

The larger lesson for marketers here? Use secrecy and exclusivity to generate buzz and make your audience more interested than ever in what you’re up to. For Snapchat Inc., that meant introducing wearable technology vending machines. For your company, that might mean serving up limited-time offers or creating an exclusive ambassador program.

A Platform-Specific Video Format

It’s still too early to analyze how Spectacles will perform, but broadly, Spectacles could impact social media and video marketing in few big ways.

Consumers want more video content, especially on social media. Spectacles answered that call by creating a new video recording format that can only be viewed on Snapchat. Spectacles are effectively helping create more video content on Snapchat while increasing their user base’s engagement with their mobile app. (In 2016, four-year-old Snapchat overtook ten-year-old Twitter’s user base with 150 million daily active users.)

From a brand perspective, this could make Snapchat a more desirable channel for advertising, as shoppers are nearly twice as likely to purchase a product if they’ve seen a video first. (Think: Showcasing your product through the lens of an authentic, human perspective.)

Additionally, if you’re an event marketer, this new video format offers an interesting avenue for showcasing what it's like to actually be in attendance -- something that regular video content or photos can't capture.

What's Next?

We can’t tell you much more about data on the Spectacles ... yet. But we'll be sure to keep you in the loop with more circular videos on our Snapchat Story.

And while you wait in line to get your pair, be sure to check out our other Snapchat content, like this hidden features piece, this guide to Snapchat Stories, and this roundup of brands nailing their Snapchat strategies.

What’s your favorite feature of Snapchat? Share with us in the comments below.

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Budget Planning, Hiring, Training & More: The Complete 2017 Marketing Strategy Kit [Free Download]

Tools_for_Kickoff-compressor.jpeg

It's almost the end of the year -- which means marketing leaders everywhere are in the throes of getting organized for a fresh and successful new year.

You're setting goals, managing your budget, reading up on how inbound marketing is changing, and figuring out which positions you can hire for. What's more, you're finding yourself creating a whole bunch of PowerPoint presentations to package this information nicely for your team, your managers, and other key stakeholders.

To help you stay organized and focused through all of your 2017 priorities, we've gathered together a complete collection of executive templates and guides in our latest kit: The 2017 Marketing Strategy Templates & Guides. It includes:

  • The 2016 State of Inbound Marketing & Sales Report
  • 8 Budget Templates to Manage Your Marketing Spend
  • 29 Job Descriptions for Hiring Excellent Marketers
  • Top Training Needs for Marketing Teams
  • How to Create Beautiful PowerPoints

Use the 2016 State of Inbound Marketing and Sales Report will help you communicate your goals with valuable insight from a diverse collection of global marketers. Then, try out our 8 Budget Templates to take control of all the moving pieces of your expenses on a monthly and quarterly level.

As you finalize the focus of the department, use our collection of 29 Job Descriptions for Hiring Excellent Marketers to identify what positions you might be missing, and then easily copy-and-paste these descriptions into your next job listings. Then, check out our Top Training Needs for Marketing Teams report, where we've compiled the questions marketers miss most from our Inbound Marketing Certification test and provided a refresher for the sections that proved most difficult.

And as you prepare your decks for the training sessions, use our beautiful PowerPoint templates to ensure your presentations are engaging and impactful.

Sounds too good to be true? It's not. For access to all of these resources, download our 2017 Marketing Strategy Templates & Guides today.

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How to Build Community on Facebook

Is your Facebook page reach declining? Looking for other ways to connect with Facebook fans and customers? Creating a community for your business can help you reach your target audience more consistently than relying on a Facebook page alone. In this article, you’ll discover how to build and promote a community on Facebook to let [...]

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Nominate Your Favorite Social Media Blog: 8th Annual Top 10 Social Media Blog Contest

We’re now accepting nominations for our 8th annual Top 10 Social Media Blogs contest, and we’re looking for the blogs you’ve read and found most valuable in 2016. This is the biggest contest for social media blogs and the winners will be promoted in our 550,000-reader newsletter and announced on Social Media Examiner. How to [...]

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4 of the Biggest Advertising Trends of 2016

2016 was a year of unprecedented creative opportunities for advertisers.

Advancements in technology enabled agencies to develop campaigns across innovative new mediums, pushing the boundaries of digital advertising and inviting consumers to experience brands like never before.

Before we see what 2017 has in store, let's take a look back at some of this year's most impactful advertising trends. The following four marketing tactics left a big mark on 2016, and they show no signs of slowing down as we head into the new year.

See which trends fueled some of the most creative ad campaigns, and start planning your first 2017 campaign. 

4 of the Biggest Advertising Trends of 2016

1) Experiential Marketing

From branded pop-up shops to larger promotional events, brands definitely embraced experiential marketing in 2016. And agencies rose to meet this growing demand.

Big brands like Coca-Cola, Google, and Anheuser-Busch sought out agency partners who specialize in creating brand experiences that woo participants and generate buzz on social media.

So what makes experiential marketing so powerful? Casey Conway, a founding partner of Say OK -- the agency behind experiential work for brands like Google, Microsoft, and Converse -- says it helps brands relate to people who don't typically connect with traditional advertising mediums.

"We pride ourselves on getting those people who think they know better, who can see right through the traditional side [of advertising], and hit them in a cool, unique way," Conway said to Adweek. "It's not about a brand just being the logo [in an immersive experience]; it's about giving the consumer an awesome experience from a brand."

Example: SXSW 'Suicide Squad' Tattoo Shop Pop-Up

When Warner Brothers wanted a unique way to promote the Suicide Squad movie at SXSW, they turned to the experiential ad experts at Milwaukee-based GMR.

Their team temporarily converted a tattoo shop in downtown Austin into Harley Quinn's Tattoo Parlor, offering free temporary and permanent tattoos inspired by the film's characters to anyone who was interested. The shop was redesigned with decor from the movie and staffed with a team of Harley Quinn lookalikes to draw people in.

The event was a massive success for Warner Brothers, drawing in over 2,400 SXSW attendees and generating 35.4 million impressions on Twitter and Instagram.

2) Virtual Reality

Virtual and augmented reality have been rapidly gaining momentum for a few years, with investments in the space topping $1.1 billion in 2016. Skeptics have expressed concerns as to whether or not the tech is accessible enough to generate widespread and sustainable consumer interest, but this year advertisers began to realize that people are generally enthusiastic about exploring the new medium.

A survey conducted by Nielsen's Media lab found that 24% of consumers said they will likely use or purchase VR next year, and another 20% said they would try it after learning some of the basics of the technology.

Companies like North Face, Samsung, and NBC all got in on the action, and smaller VR-focused marketing startups began cropping up to meet demand from major brands. In a signal of commitment to the medium, The New York Times even purchased Fake Love, a New York-based agency specializing in VR and AR campaigns.

"It's completely immersive," said Adam Harter, VP of marketing and cultural connections at Pepsi, speaking at a video conference. "We believe that if you can create an emotional connection with the consumer, you will hook them, you will make them fans of your brand. And I don't think that any other experience other than VR can create an experience that people want to share more."

Example: The National Park Service's "Through the Ages" short film

To celebrate the National Park Service's centennial anniversary, National Geographic partnered with Facebook's Oculus Team and VR production agency Felix & Paul Studios to create a short film highlighting the natural beauty of Yosemite National Park.

Starring President Obama and his family, the 11-minute VR film offers viewers a uniquely immersive glimpse at the park as the first family explores the landscape. The video is available for Oculus Rift and on Facebook's 360-degree video platform.

You can watch the 360-degree video version on the White House website.

Image Credit: The White House

3) Live Video

2016 was the year of live video for social platforms. Facebook launched Live back in April, Twitter introduced a mobile integration with live-streaming app Periscope, and Instagram just released a live video streaming service to all U.S. users in December.

Live video has become an inclusive extension of video marketing, allowing users to connect with content in real time. Brands have been taking full advantage of the new streaming capabilities, inviting consumers to experience live branded content directly from their devices.

And consumers are eager to tune in. Retail giant Lowe's unveiled their Black Friday offers on Facebook Live to an audience of 32,000 (and picked up an additional 891,000 views via promoted posts over the following days). Martha Stewart broadcasts a series of popular live cooking videos, and Refinery29 hired a team of 10 staffers just to focus on creating Facebook Live content for the lifestyle website.

"Live content is uniquely compelling when it offers rarity," said Topher Burns, group director of product innovation at Deep Focus, to Adweek. "Glimpses of life you'd never usually get, spaces you'd normally be denied access to, things that are happening in one moment that you've just got to see."

Example: Taco Bell's Friendsgiving Feast

To celebrate Thanksgiving this year, fast food chain Taco Bell held a "Friendsgiving" feast, inviting a group of social media influencers to their headquarters for a unusual spread of Thanksgiving-inspired taco creations.

They streamed the whole dinner live on Facebook, attracting an impressive audience of 150,000 taco-loving consumers throughout the broadcast. 

Image Credit: Taco Bell's Twitter

4) Influencer Marketing

"Influencer marketing" became a much-circulated buzzword in 2016, but it's still a largely uncertain investment for brands and agencies.

The concept of influencer marketing is pretty straightforward: to reach new audiences on social media, brands pay "influencers" -- social media personalities and celebrities with massive follower counts -- to post about their products. It's become an extremely prevalent practice (particularly on YouTube and Instagram, where even pets are getting in on it), but there still aren't clear compensation guidelines for influencers or ways for brands to measure the success of influencer-driven efforts.

And there's been some legal backlash. TruthinAdvertising.org, a nonprofit devoted to fighting deceptive advertising, called out the Kardashian sisters in August for not being transparent about what brands they were being paid to promote on Instagram. As a result, many sponsored posts now include #ad or some variation to indicate that a post is a paid endorsement, but brands complain it reduces the efficacy of the posts.

Despite some of the issues with the practice, many brands have found success with tapping influencers to promote their products and target niche audiences. Lifestyle brands have been particularly successful reaching consumers through influencer campaigns.

Example: Honest Tea

Honest Tea, a beverage company, regularly partners with social media influencers to reach their target audience: young mothers. The brand has selectively recruited seven Instagram-famous moms to share challenging parenting moments with the hashtag #RefreshinglyHonest.

What were your favorite advertising trends this year? Let us know in the comments.

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Saturday, December 17, 2016

Instagram Rolls Out Live Video: This Week in Social Media

Welcome to our weekly edition of what’s hot in social media news. To help you stay up to date with social media, here are some of the news items that caught our attention. What’s New This Week Instagram Rolls Out Live Video to All U.S. Users: Following an announcement a few weeks ago, Instagram is rolling out Live [...]

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Friday, December 16, 2016

3 Steps to Grow a Successful Live Chat Program

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“We got a $300,000 opportunity this week from live chat on our site.”

I’m filled with pride as I hear our VP of sales make this statement. I worked hard for six months to get the sales team invested in live chat as a sales channel and I’m finally seeing the results.

It wasn’t easy, though. For many weeks, I sat in meetings or sent detailed reports trying to explain that while we had dozens of leads coming in through live chat, they weren't being followed up on. I sadly watched the leads’ value diminish the longer they sat in the database.

But now that the sales team members were committed, live chat was proving to be a lucrative channel. I had members of the sales team asking me every week to add them as agents. They wanted in. They wanted in, because the most valuable leads are those that are on your website.

People visiting your website are there looking for something. If you can provide them with the answer they are seeking, you are going to win their favor. That’s where live chat comes in. The ability to connect directly with your visitor, at the moment they have questions about your product is an incredible driver of marketing-qualified leads and sales.

However, you only get out of live chat, what you put in: It’s difficult to realize the kind of results above without joint investment from your marketing and sales organizations. So, how do you get everyone involved? Below are the steps to getting leadership, sales, and marketing, on the live chat train.

 

1) Get People On Board With Live Chat

Identify an Owner and Then Determine the Benefits

You need a live chat champion. The champion will most likely live in the marketing team. Once this person is identified, it’s critical that they set expectations with leadership, the marketing team, and the sales team regarding what live chat will accomplish.

It depends on the stage and structure of your business, but there is a likely a gap that live chat will fill. Define your initial expectations for the benefits that chat will provide. Here are a few suggestions.

  • Improved understanding of site effectiveness
  • Better insight on site visitors
  • Increased site conversion rate
  • Increased # of leads
  • Increased # of MQLs
  • More sales opportunities

Choose one of these improvements as a goal and make it your focus for the roll out and testing of live chat. Then, set a specific amount of time and an approach to your test. At the end of that period, measure your results.

Test It Out

Get started with a trial. Most live chat providers have a trial and SnapEngage offers a 15-Day Free Trial. It's incredibly easy to setup. The setup typically just requires adding a snippet of code to your website. Once you're up and running, you can start to validate the improvements you've defined almost instantly.

As you conduct your test, there are a few ways to know if live chat is working:

  • You are chatting daily with your site visitors and chat volume is increasing
  • The bounce rate on the pages where chat is installed is decreasing
  • Marketing is driving conversions from visitor to lead through live chat
  • You learned something from your chat conversations about your market or how to improve your website
  • Your sales team closed a deal with a lead that came through live chat
  • The chat agents are consistently using the tool

Illustrate the Benefits

After you have conducted your test, report your findings and the improvements you experienced to the sales and marketing team. Then, project those improvements out over a longer period of time to provide a full picture of what the future with live chat might look like.

As I mentioned, people who use live chat as an acquisition and conversion channel often find it to be one of the most successful drivers of leads in regards to volume and quality. We’ve seen that clients who use chat, experience a 10-20% increase in conversion from visitor to lead. If you experience an increase in your site conversion rate of 10%, show the impact of that over time.

Here’s an example:

 

Without Live Chat

With Live Chat

Site Visitors/Mo

10,000

10,000

Conversion Rate

10%

20%

# of Leads

1000

2000

Qualification Rate*

36%

36%

Close Rate*

27%

27%

# of Customers

97

194

Ave. Revenue/Customer/Yr

$1000

$1000

Revenue/Yr

$97,000

$194,000


*http://bit.ly/2hX06pk

That’s a huge increase in revenue opportunity--nearly $100K per year--just by improving the conversion rate with live chat. 

If you can illustrate these kinds of benefits to sales and marketing leadership, they will be pumped.

If you’re looking for more information to present to your sales and marketing leadership on live chat’s ability to bridge the gap between marketing and sales, you can also read our guide, How to Leverage Live Chat to Get More Out of Inbound Marketing.

2) Implement Successfully

Define ownership and accountability

For chat to be a successful channel for your business, accountability needs to be clear. Most importantly, there should be committed chat agents who will respond to inbound chats. Without that, chat provides no value.

Here is the most common accountability structure we see marketing and sales teams use when it comes to live chat:

  • Marketing or Marketing Operations: Frequently, marketing is the cheerleader of chat. In this role, they are commonly responsible for implementing, training, and measurement.
  • Lead or Business Development Reps (LDR/BDR): These are the committed chat agents. This team is responsible for managing the inbound chats, qualifying them, and then handing them off to sales.
  • Sales Account Execs: Once the leads have been qualified and passed along, sales is responsible for the following up right away and moving qualified leads through the sales process.

For companies with existing LDR/BDR teams, chat is a no-brainer. It provides the entry-level employees with a less intimidating way to interact with prospects and the opportunity to get familiar with the product and frequently asked questions they might encounter, but in a controlled environment, which prepares them for the phones.

For companies without an existing front line for sales, you can enlist sales reps, marketers, or office admins.

Another option is to do what SnapEngage does and make everyone responsible for chat. This approach provides an incredible inside view on the market, the questions prospects are asking, how people are navigating the website, and the first impression of the site and product.

Install Properly

Customize the design of your live chat tool

Having all the design elements on your site working in harmony helps to present a unified structure and visual appeal. It has also been shown to help drive engagement. Make sure that live chat aligns with your existing web presence and brand style guide. 

Place chat on the most qualified pages

It’s possible to choose where your live chat panel appears and where it doesn’t. Taking a strategic approach to where you place live chat on your website will help gradually introduce your team to live chat and also help focus resources on your most qualified leads."

Instead of installing across the entire website, install chat on only your most qualified pages. These are the pages that people who are further down the funnel are visiting, such as the product page, the pricing page, schedule a demo, or start a trial areas of your website.

Make it personal

Add names and pictures of your agents to make the experience more personal. It’s important to provide a human touch. By adding pictures and names, you establish credibility, which improves the likelihood of conversion.

Train Your Agents

It may sound obvious, but it’s important that you familiarize your chat agents with all of the features and settings. You can expect that live chat tools will have a general guide to chat. But beyond the general overview, it’s useful to find the unique tools that are going to create efficiency and collaboration for your team. Most live chat tools have features such as:

  • Keyboard shortcuts to help make chatting more efficient
  • Canned responses to ensure that your chat agents are leveraging existing marketing content to answer common questions
  • Territory (or other) assignments and chat transfers to send chats to the proper team member  

Integrate with your CRM

Much of the power of chat for marketing and sales comes with integration. SnapEngage integrates with several marketing and sales software providers, like HubSpot. These integrations allow you to store all of your prospect and customer communication history, including chat activities, in one place.

It also provides the seamlessness of assigning leads to the proper team members and the ability for those team members to see a history of lead interactions (including detailed transcripts), so you always know what’s been said. It’s also possible to include chat activity as a lead scoring criteria to support your lead qualification process.

3) Measure and Improve

Continual measurement and improvement is critical to the success of a live chat program. As you roll out the program, be sure to define accountability and set up a scorecard to measure performance on a regular cadence.

Each group and individual should have a clear understanding of who is accountable for what. Again, the most basic action that the group needs to be accountable to is responding to chats.  

Also determine who will own measurement. When it comes to measuring how successful live chat is, you can start at a high level and look at volume and quality.

  • # of chats
  • % of visitor to chat
  • # of leads (from chat source)
  • % of chat to lead

If you want to go a bit deeper, you can follow your chat activity down the funnel and track a few sales-related metrics.

  • # of sales opportunities (from chat source)
  • % of lead to opportunity
  • $ in pipeline (from chat source)
  • # of closed sales (from chat source)
  • $ in sales (from chat source)

Other, more specific things to monitor and measure are chat performance by different criteria such as:

  • Site page
  • Visitor geography
  • Chat agent
  • Product
  • Etc.

You can derive a ton of valuable data about the effectiveness of live chat that will only help you optimize and improve your marketing and sales performance. It’s important to recognize that a live chat program isn’t a “set it and forget it” program.

Continual improvements can make a huge difference and will continue the interest and investment in live chat as a marketing and sales channel.

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