14 Essential Tips for an Engaging Facebook Business Page

Whether you're setting up a brand new Facebook Page for your brand, or you just want to make the most of your existing one, it’s probably a smart move -- Facebook is home to nearly 2 billion monthly active users.

It should be easy enough, right? Just slap together a photo, a couple of posts, and expect the leads and customers to roll on in, right?

Wrong.

If you're not creating a Facebook Page with a comprehensive strategy to get noticed, Liked, and engaged with, the chances of actually generating leads and customers from it are pretty slim.

For example, you can’t just choose any picture -- you have to choose one that’s the right dimensions, high-resolution, and properly represents your brand. 

But it doesn’t end there -- so we compiled the tips below to make sure you're creating an engaging page that takes full advantage of everything Facebook marketing has to offer.

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14 Facebook Business Page Tips

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1) Don't create a personal profile for your business.

We’ve come across many well-meaning marketers and entrepreneurs who create personal profiles for their brands, instead of an actual Facebook Business Page. That puts you at a huge disadvantage -- you’re missing out on all of the content creation tools, paid promotional opportunities, and analytics/insights that come with a Facebook Business Page. Plus, a personal profile would require people to send you a friend request in order to engage with you, and the last thing you want to do is make that more difficult for customers.

And while you’re at it -- don’t create an additional public, “professional” profile associated with your business. For example, I already have a personal profile on Facebook that I largely keep private; the practice I’m talking about would be if I created a second, public one under the name “AmandaZW HubSpot,” or something along those lines. People usually do that to connect with professional contacts on Facebook, without letting them see personal photos or other posts. But the fact of the matter is that creating more than one personal account goes against Facebook's terms of service.

2) Avoid publishing mishaps with Page roles.

We’ve all heard those horror stories about folks who accidentally published personal content to their employers’ social media channels -- a marketer’s worst nightmare. So to avoid publishing mishaps like those, assign Facebook Business Page roles only to the employees who absolutely need it for the work they do each day. And before you do that, be sure to provide adequate training to those who are new to social media management, so they aren't confused about when they should be hitting "publish," what they should be posting, if something should be scheduled first, and who they should be posting it as.

To assign these, on your business page, click “Settings,” then click “Page Roles.”

Also, when sharing content on behalf of your brand, make sure you're posting it as your brand, and not as yourself. You can check that by going into your settings and clicking “Page Attribution.”

3) Add a recognizable profile picture.

You'll want to pick a profile picture that’s easy for your audience to recognize -- anything from a company logo for a big brand, to a headshot of yourself if you're a freelancer or consultant. Being recognizable is important to getting found and Liked, especially in Facebook Search. It’s what shows up in search results, pictured at the top of your Facebook Page, the thumbnail image that gets displayed next to your posts in people’s feeds … so choose wisely.

When choosing a photo, keep in mind that Facebook frequently changes its picture dimensions, which you can find at any given time here. As of publication, Page profile pictures display at 170x170 pixels on desktop, and 128x128 pixels on smartphones.

4) Choose an engaging cover photo.

Next, you'll need to pick an attractive cover photo. Since your cover photo takes up the most real estate above the fold on your Facebook Page, make sure you're choosing one that's high-quality and engaging to your visitors, like this one from MYOB's Facebook Page:

Keep in mind that, like profile images, Facebook Page cover photo dimensions also frequently change, so we advise keeping an eye on the official guidelines. As of publication, Page cover photos display at 820x312 pixels on computers, and 640x360 pixels on smartphones.

5) Add a call-to-action (CTA) button.

Since Facebook first launched the feature in December 2014, the options for brands to add call-to-action buttons to their Facebook Page's have vastly expanded. These are things like “Watch Video,” “Sign Up," or "Book Now" -- and each can be customized with a destination URL or piece of content of their choosing.

It’s a great way for marketers to drive more traffic to their websites, or to get more eyeballs on the Facebook content they want to promote. This is a great way for marketers to drive traffic from their Facebook Business Page back to their website. Check out how Mandarin Oriental uses the "Book Now" button in this way, to make it easier for viewers to make reservations.

To add a call-to-action to your Page, click the blue “Add a Button” box.

You'll then be able to choose which type of CTA you want to create, and which URL or existing content on your Facebook Page you want it to direct visitors to. To get data on how many people are clicking it, simply click the drop-down arrow on your button and select “View Insights.”

6) Fill out your 'About' section with basic information, and add company milestones.

We’ve arrived at one of the most important sections of your Facebook Page: the 'About' section.

Although visitors no longer see a preview of your “About” text when they land on your page -- instead, they have to click on the “About” option on the left-hand column next to your content -- it’s still one of the first places they’ll look when trying to get more information about your page.

Even within the “About” section, however, there are many options for copy to add. Consider optimizing the section that best aligns with your brand -- a general description, a mission, company information, or your story -- with brief, yet descriptive copy. By doing so, your audience can get a sense of what your Page represents before they decide to Like it.

You might also want to populate sections that allow you to record milestones and awards -- like when you launched popular products and services -- as well as the day/year your company was founded, or when you hosted major events.

7) Post photos and videos to your Timeline.

Visual content has pretty much become a requirement of any online presence, including social media channels. After all, it’s 40X more likely to get shared on social media than other types of content.

And while photos are a wonderful way to capture moments and an actual look at your brand, you should probably invest a good amount of time and other resources into video. The 2017 State of Inbound report cited video as the “main disruptor,” with 24% of marketers naming it as a top priority.

“Watch video” is one of the CTAs that Facebook allows brands to add to their Pages for a reason -- because it’s becoming one of the most popular ways to consume content. But it’s not just pre-recording videos. According to the social media channel’s newsroom, “People spend more than 3x more time watching a Facebook Live video on average compared to a video that’s no longer live.” So don’t be afraid to give viewers an in-the-moment look at what your organization does, but do make sure you’re prepared.

Not sure what your videos should look like? Here's a fun one that we put together on business lingo.

8) Determine the ideal timing and frequency for your posts.

An important consideration in your Facebook content strategy should be how frequently you post, and when. If you don’t post frequently enough, you won’t look as reliable or authentic -- after all, how much faith do you put in a brand that hasn’t updated its Facebook Page for several months? Post too often, however, and people might get sick of having their feeds flooded with your content.

Here’s where a social media editorial calendar can be particularly helpful. Like any other online content, it can help you establish a schedule for when you share particular posts according to season or general popularity. You’ll probably have to adjust your calendar several times, especially in the earliest stages of setting up your Page, since you’ll want to check the performance of your updates in your Facebook Insights (which you can navigate to via the tab at the very top of your page). Once you’ve observed popular times and other analytics for your first several posts, you can tailor your posting frequency and strategy accordingly.

Wondering how to schedule posts? You can either use an external publishing tool like the Social Inbox within HubSpot software, or the Facebook interface itself. For the latter, click the arrow next to the “Publish” button and click “Schedule Post.”

9) Leverage Facebook's targeting tools.

Facebook allows you to target certain audiences with specific updates -- be it gender, relationship or educational status, age, location, language, or interests, you can segment individual page posts by these criteria.

Just click the small bullseye symbol on the bottom of the post you want to publish, and you can set metrics for both a preferred audience, and one you think might not want to see your content.

10) Pin important posts to the top of your page.

When you post new content to your Facebook Page, older posts get pushed farther down your Timeline. But sometimes, you might want a specific post to stay at the top of your page for longer -- even after you publish new updates.

To solve for this, Facebook offers the ability to "pin" one post at a time to the top of your page. You can use pinned posts as a way to promote things like new lead-gen offers, upcoming events, or important product announcements.

To pin a post, click on the drop-down arrow in the top-right corner of a post on your page, and click 'Pin to Top.' It will then appear at the top of your page, flagged with a little bookmark. Just keep in mind that you can only have one pinned post at any given time.

11) Decide whether you want Facebook fans to message you privately.

If you want your Facebook fans to be able to privately message you directly through your page, definitely enable the messages feature. You can do so by going to your settings, clicking on “General” on the left-hand column, and then looking for “Messages” on the list of results.

We recommend enabling messaging on your page to make it as easy as possible for your fans to reach out to you -- but only do so if you have the time to monitor and respond to your messages. Facebook Pages now have a section that indicates how quickly a brand responds to messages, so if you don’t want that section saying that you’re slow to answer, you might just want to skip enabling that feature.

12) Monitor and respond to comments on your page.

Speaking of monitoring the interactions your fans have with your page, don't forget about comments. You can monitor and respond to comments via the 'Notifications' tab at the very top of your page. While it may not be necessary to respond to every single comment you receive, you should definitely monitor the conversations happening there (especially to stay on top of potential social media crises.

13) Promote your page to generate more followers.

Now that you've filled your page with content, it's time to promote the heck out of it.

One of the first things you can do is to create an ad promoting your Page. To do that, click the three dots at the top menu bar above your posts and select “Create Ad.” From there, Facebook will let you start creating an ad from scratch based on your goals -- things like reach, traffic, or general brand awareness. Choose yours, then scroll down and click “continue.”

After that, you can choose your targeted audience (similar to what you did with your promoted posts above), where on Facebook you want it to be placed, and your budget -- you can learn more about paying for Facebook Ads here.

You’ll probably also be asked to add some creative assets or copy. Remember, you’re paying for this, so choose something that’s going to grab attention, but also has high quality and represents your brand well.

14) Finally, measure the success of your Facebook efforts.

There are a couple of ways to execute this step. You can use something like the social media reports tool in your HubSpot software, and you can dig into your Page's Insights, which allow you to track Facebook-specific engagement metrics. Here, you'll be able to analyze things like the demographics of your Page audience and, if you reach a certain threshold, the demographics of people engaging with your page and posts. As we mentioned earlier, the latter is especially helpful to modify your Facebook content strategy to publish more of what works, and less of what doesn't. You can access your Facebook Page Insights via the tab at the top of your page.

How have you set up top-notch Facebook Pages? Let us know in the comments.

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The Complicated Relationship Between Social Media and SEO

Inbound marketing is in the middle of an interesting evolution. Historically, search has been a major source of traffic and leads for businesses leveraging online marketing.

But, with the growth of social networks, social media marketing is even more heavily embraced today. 

But, you might ask, which is more important?

The answer? Both can be key to your strategy.

Search is a huge source of customers, but slowly, social media is gradually increasing in importance as a marketing platform. The important distinction to make is that search and social are not competitive forces. Instead, these two facets of inbound marketing can work together to amplify the results of each other.

The key to understanding that search and social media marketing need to work together is to think about the problem both search and social solve: information discovery. People use Google to find an answer to a question. People use social media to discover answers to questions they haven't yet thought of. However, the difference between search engines and social media platforms is blurring. For example, Facebook search is one of the network's core features.

As a marketer, how can you integrate your efforts across both platforms? 

Social Media SEO Strategy

1. Social Sharing Buttons on Your Website

It may seem simple, but search engines like Google are starting to use social media sharing data to influence search rankings. As a marketer, it is critically important to have social media sharing buttons on your blog and website to encourage visitors to share content in social media. These buttons will not only help to increase traffic from social media but will also play an important role today and in the future for ranking positions in search engines.

2. Integrated Keyword Strategy

As I mentioned earlier, the line between search engines and social media platforms is blurring. Take the keyword strategy you are using for your website and apply it to your social media engagement when appropriate. This doesn't mean cramming tweets full of keywords. Instead, be aware of how you are wording social media messages. By incorporating keywords into social media content, you can increase the reach of your messages.

3. Include Links in Social Profiles

The links in social media messages such as tweets and Facebook status updates are traditionally no-follow links. This means they don't pass any SEO authority to the site they're linking to. While this is starting to change, it is important to understand that the URL in the actual bio of a social media account is a follow link. Keep this in mind, and make sure you are taking advantage of these extra links.

4. Incorporate Links Into Video and Presentation Content

Some of the most powerful social media platforms are those that facilitate content sharing, such as YouTube for video and SlideShare for presentations. When sharing content on these types of networks, be sure to share links to related blog posts or other content on your website. Yes, this will increase traffic to your website, but it will also help build new inbound links. When someone writes a blog post about your content, it is likely they will also include a link from the presentation, simply because it is the "easy" thing to do.

5. Optimize Social Profiles

Think of social media profile pages as extensions of your website. In the same way that you would optimize website pages for page titles and keywords, audit your social media profiles to ensure they mirror the search engine optimization strategy of your website.

6. Build Links and Social Media Reach

Search engine optimization has long been about inbound links to your website. While inbound links are still really important, a secondary metric for marketers looking to increase search traffic should be social media reach. As we talked about earlier, social media data is becoming a factor in search engine rankings. In order to get more people to share your content in social media, you need to increase the number of fans or followers of your account. By doing this through quality content creation and engagement, you will not only build social media reach but also inbound links.

7. Establish New Relationships

The web is now a social communications channel. Similar to sales, relationships are huge for driving inbound links and social media attention. Building relationships using social media can open opportunities for guest blog posts and other link-building opportunities.

How Social Media Effects SEO

As we mentioned above, leveraging both strategies will give you more chances for audiences to discover your brand. But, it might slightly help your search results page rankings indirectly. 

When you get a lot of traffic to your website, search engines that crawl your the internet will notice and think your brand is credible. Then, they might place your search result higher than others. So, if you post interesting content on social media that is incredibly click-worthy, you might see a boost in traffic.

Furthermore, if people or credible brands see your posts on social and share your website's link on their own blogs or websites, that could boost your page authority. This is something that might also move you up in rankings. 

While this might not make a major dent in your rankings or total page authority score, especially when you're starting out, social media marketing couldn't hurt you.

If you've just focused purely on SEO and are ready to zone in on a complimenting social media strategy, check out our guide to social media marketing.

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Everything You Need to Know About Landing Page Design

Whoever said “You never have a second chance to make a great first impression,” makes a valid point. You only get one opportunity to have your first interaction with another person … and the last thing you want is for that first interaction to be a bad one. After all, humans are known to remember negative experiences more vividly than positive ones.

Great first impressions matter when meeting someone, going to a new place, and even visiting a website.

In a world where virtually every business has a website, creating a positive first impression when your target audience members click on your site via the search engine results page (SERP) is critical. That’s because your landing page is your site’s “destination page”, or the first page that visitors land on when they open your site.

Also, to really put the pressure on, you only have about 7 seconds to make that great first impression with your website before the average visitor decides whether or not they’re going to stay or bounce elsewhere.

So, how do you ensure that first interaction your target audience has with your website is positive?

The answer: Great landing page design.

Landing Page Design

Landing page design is the process of creating an enticing site page for your target audience and website visitors. It should encourage them to convert from leads into subscribers or customers. Effective landing page design is on-brand, includes your product or service and company information, and incorporates relevant offers and calls-to-action (CTAs).

Responsive Design

You may have also heard about responsive design, or responsive web design, before.

A web page with responsive design automatically appears an optimized form on any device. This means a responsive web page or site reformats itself as needed to fit any screen or device you’re viewing it on (i.e. desktop, laptop, tablet, or smartphone).

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Since so many more people search the Internet from different devices and locations, responsive design is necessary to ensure visitors and customers have a pleasant experience on your site. Although it’s recommended that your entire website is responsive, it’s critical to at least have responsive landing page design — again, this is the first page every visitor interacts with and sees when they open your website, so outstanding user experience (UX) is crucial.

Web pages without responsive design can make for a frustrating experience for visitors — they’ll be dealing with images and text that don’t fit their screen. This can potentially cause visitors to abandon your site completely or even visit a competitor’s site instead.

Note: Depending on the landing page design software you choose to work with (we’ll cover some options shortly), responsive design might be an automatic feature for you. In this case, you won’t have to worry about responsive design — when you design your landing page, it’ll already be responsive.

In addition to having a responsive design, there are many other aspects of creating and designing a landing page that impact your ability to convert visitors into customers and enhance UX. So, let’s review some of the most common and important steps for you to take into consideration while designing your landing page.

1. Identify your target audience and their needs.

No matter which part of your business you’re working on, you should be thinking about who your target audience is and how you can resolve their pain points — and designing your landing page is no exception to this rule of thumb.

While planning your landing page design, think about what your target audience expects and needs to see when they open your site. Ask yourself the following questions to help you with this:

• What questions does the landing page immediately need to answer for your audience?
• How can you brand your landing page so your audience knows they’re in the correct place?
• What attention-grabbing headline, relevant content, and CTA can you include on your landing page to efficiently and effectively meet the needs of your audience?
• How can you ensure your landing page is unique in comparison to those of your competitors?
• How can you prove the value that your company, products, and services provide to your audience?

If you need additional help thinking about who your target audience is, try creating buyer personas for your business.

2. Ensure the landing page has a specific purpose.

For your landing page design to be successful, it needs a clear purpose. When visitors come to your landing page, they should immediately know why the page exists.

For example, you can use landing page design to clearly define the purpose of your page in the following ways:

• Increase conversions by sharing relevant CTAs
• Enhance brand awareness by including an email newsletter sign-up form
• Boost sales by displaying your top-selling product
• Develop greater interest in your product or service by incorporating information about how they solve your visitors’ pain points

Without a defined landing page purpose, your visitors may feel confused about what to do once they’ve landed on the page or uncertain about whether or not they’re in the right place. This may cause them to lose interest and abandon your page entirely. So, use your design to ensure your landing page has a clear purpose.

3. Choose a landing page design software.

There are dozens of software options made to help you with the design of your landing page. The key is finding one that works for you. Review the five software options we recommend below and the various features they each offer below.

Note: The landing page design software below automatically include responsive design. If you decide to go with another option, be sure to determine whether or not responsive design is a built-in feature.

4. Write enticing leading page headers.

The purpose of a header is to catch your visitors’ attention and/or make them want to do something — meaning, headers should be enticing, impactful, and action-oriented. This is most likely one of the very first (if not the first) things your website visitors will have read about your company. For this reason, your landing page headers should also complement the tone and copy everywhere else on your site (and your meta description).

When you use enticing and value-driven vocabulary in your landing page headers, you ensure your visitors know they’re going to get something worthwhile out of converting and spending time on your site.

For example, look at HubSpot’s Buyer Persona Generator landing page. The headline says, “Make My Persona … A Buyer Persona Generator From HubSpot.” Thanks to the header, visitors know where they are and what they’ll get out of visiting the landing page.

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Visitors are then automatically directed to the second part of the landing page which also includes enticing and value-driven language.

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The design includes two CTAs visitors can click based on their needs and interests. The headers on this landing page are useful, relevant, eye-catching, and on-brand

5. Make the landing page beautiful and helpful.

We’ve talked a lot about the fact your landing page is the first thing your website visitors are going to see when they open your website. So, in addition to compelling headers and language, you also want your page to be beautiful and helpful.

Make your landing page beautiful by:

• Incorporating consistent, on-brand colors and fonts
• Keeping your page organized
• Remembering less is more while designing
• Including aesthetically-pleasing visuals (images and/or videos)
• Designing obvious and exciting CTAs

Make your landing page helpful by:

• Incorporating content that pertains to your target audience’s needs and challenges
• Designing CTAs that provide visitors with value
• Including information that tells visitors why they should convert
• Making sure visitors know how to convert
• Ensuring visitors have easy access to your contact information

6. Publish and test your landing page design.

Once you have your design set, it’s time to publish and test it among your audience members. After your landing page is published, you can A/B test different design factors (colors, CTA buttons, phrases, font, etc.) to see which options lead to the highest number of conversions.

This way, you can ensure your landing page meets your audience’s needs while also guaranteeing you’re getting the best results that will impact your business’s bottom line.

In addition to keeping these landing page design steps in mind, consider these landing page best practices as well. You’ll notice some of these best practices are also directly tied to the specific steps we’ve just reviewed above.

Remember your audience throughout the design process.

As we reviewed above, the first part of designing your landing page is identifying your target audience. So, remember to keep them in mind throughout the design process. This way you’ll create a design and incorporate content that resonates with your audience. By doing so, you’ll have a larger chance of increasing conversions among site visitors.

Write a compelling and helpful headline.

Add a compelling headline to your landing page to immediately grab your visitors’ attention. A great landing page headline should be eye-catching and helpful.

For example, HubSpot’s landing page says, “There’s a better way to grow.” This headline gets visitors in the mindset of HubSpot being something they need to improve and expand their business.

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Additionally, “grow better” is a saying HubSpot uses throughout all marketing materials. It’s something the company works to do every day — to help other businesses grow better. This makes the headline on-brand too (which is another best practice we’ll talk more about momentarily).

Include unique and engaging visuals.

Include engaging visual content on your landing page. Whether it’s a photo, video, or animation, you want your landing page design to somehow pique the interest of your visitors.

The HubSpot landing page’s visual content is unique to the company — the animated design and colors are on-brand. They also don’t take attention away from the written content on the page.

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Keep it simple.

Although you want to include a headline, written content, CTA, and visual content on your landing page, that doesn’t mean you want your design to be too busy. In fact, you want the opposite.

Remember: Less is more when it comes to the design of your landing page (and your entire website for that matter). This keeps things clean, organized, and simple to understand and navigate for your visitors.

As you can see on HubSpot’s landing page, although the visual takes up a lot of the page, the headline, written content, and CTA are organized in a simplistic and aesthetically-pleasing way. The navigation at the top of the page is minimalist and the live chat box on the bottom right can collapse to make the landing page appear even cleaner for visitors.

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Make sure it has a responsive design.

Remember, the chances of your website visitors, leads, and customers visiting your website via a mobile device or tablet is high. So, ensure your landing page has a responsive design that automatically changes format based on the device it’s being viewed on.

For example, here’s what HubSpot’s landing page looks like via my iPhone. As you can see, all of the content is the same and it includes the same CTA and visuals, but it’s organized and formatted in a way that fits my screen.

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Keep it on-brand.

When a visitor comes to your landing page, they should automatically know it belongs to your business. Brand your landing page in a way that complements the rest of your marketing content, logo, and colors. Your visitors should be able to immediately know your landing page belongs to your business due to the branding you incorporate.

HubSpot’s landing page does this well — it adheres to the requirements found in HubSpot’s Brand Guidelines. The HubSpot logo lives at the top of the landing page. And as we mentioned, the message “grow better”, which is located on the page, is used throughout a large proportion of HubSpot’s marketing materials. The CTA button includes the HubSpot’s name, and the visual on the page matches the look and feel of all other visual content on HubSpot’s website.

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Optimize your landing page with CTAs.

Your landing page should include at least one relevant CTA, located above the fold (meaning, visitors don’t have to scroll to get to the form because it’s in view as soon they hit the page), so visitors can come to your landing page and convert within seconds. This CTA might be used to learn more about your product or service, purchase your product, sign up for a special offer, or subscribe to your email newsletter.

HubSpot’s CTA button is one of the most obvious features on the landing page. The CTA button clearly states what visitors get out of converting (a free CRM). Since the CTA button has the word “free” in it, it becomes even more enticing … who doesn’t love free? Lastly, it’s located above the fold of the page, so it’s visible to everyone the moment they open it.

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Add your contact information.

Your visitors may come directly to your site in search of your contact information or determine they want to contact you for assistance or support after spending some time on your page.

To avoid wasting their time and causing them any unnecessary frustration while trying to locate your contact information, place these details on your landing page. This keeps the process of contacting you as simple and straightforward as possible for your visitors.

HubSpot has contact information listed under the navigation bar at the top of the landing page. This is a great option if you’re looking to keep your landing page as minimalist as possible.

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Include live chat on the landing page.

If possible, include a live chat function on your landing page. This way, visitors can get the immediate assistance they want and need from the moment they open your page.

HubSpot’s landing page has a live chat feature for easy access to immediate support. The location of the collapsible chat box keeps the page looking organized.

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Use A/B testing to determine which design works best.

Once you’ve created your initial landing page design, don’t feel locked in — this is an iterative process. Meaning, test your designs among your target audience to determine which colors, CTA buttons, headlines, visuals, and written content resonate with them best and result in the highest number of conversions.

You can A/B test your designs and review your results. Then, once you’ve determined which design works best for your target audience and boosts conversions, stick with that design (until you have a new and improved design to share — then, start this process again).

Since we’ve covered how to create your landing page and the best design practices, let’s take a look at the software options you have to get your landing page up and running so you can begin converting more visitors into customers.

Landing Page Design Software

There are a plethora of landing page design software options to choose from, all of which can help you design your entire website (not just your landing page). The following five options simplify the design process and don’t require you to have any previous web or design experience.

1. HubSpot

HubSpot allows you to create multiple landing page designs. The software includes a built-in library of responsive landing page templates and an on-page editor for adding images and copy. You can also create personalized CTAs, content, and forms for visitors to help you boost conversions. HubSpot also provides you with the ability to test and analyze the performance of your landing page design so you can make improvements.

2. Instapage

Instapage allows you to design and publish custom post-click landing pages with a variety of template options. The page builder is easy to use and offers the ability to A/B test different designs to determine which works best for your audience. The software also helps you optimize your landing page with dynamic text replacement, which is a feature that allows you to automate the opt-in content on your page.

3. Unbounce

Unbounce has a landing page creator with over 100 templates to choose from so your design complements your brand and content. Templates are organized by business type and include options for SaaS companies, agencies, and ecommerce businesses. Unbounce landing pages are responsive and completely customizable.

4. Mailchimp

Mailchimp allows you to design your landing page in minutes, thanks to their drag-and-drop page builder. You can also set up your other website content to populate your landing page, further simplifying the design process. You can add custom CTA buttons to entice your target audience to convert or sign up. And, if you need help personalizing your landing page, you can review and reference the variety of tutorial videos Mailchimp automatically provides.

5. Leadpages

Leadpages is a landing page design software with a drag-and-drop builder that makes it easy to customize your landing page to suit your brand, and you can A/B test your designs with the software to efficiently determine which option converts the most visitors.

As you begin thinking about your landing page design and working through the details we’ve provided in this guide, you may feel as though you need additional design inspiration. If this is the case, check out our blog post on great landing page design.

Download dozens of free landing page examples to inspire your business’s design.

Begin Designing Your Landing Page

Your landing page is the first thing any visitor who comes to your website sees and experiences. That’s why great landing page design is so important — it’s every visitor’s first impression of your website … and possibly their first impression of your business as a whole.

A great landing page has the power to help you generate more leads, close more deals, enhance your website’s user experience, impress visitors, and ensure your site has a professional, on-brand feel. Work through these landing page design steps and best practices above to ensure your landing page accurately represents your business and makes your leads want to become customers.

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Everything You Need to Know About Brand Management

If your business was a person, your brand would be its personality. It’d be how you introduce yourself to new friends (er, customers) and how you build a trusting relationship with them. Your brand is a living, breathing entity … and it’s your job to help it grow and improve.

This is what we call brand management.

Creating a brand is thrilling, but it’s not enough. As your business scales, grows, changes, and succeeds, your brand must follow suit. That’s why we created this guide — to cover the basics of brand management and equip you with the tools you need to manage and maintain a fantastic brand.

Shall we dive in?

What is brand management?

Brand management is the process of managing your brand reputation and improving your audience’s perception of your brand in a way that builds brand awareness, equity, and loyalty.

While branding is the process of building your brand, brand management is the process of monitoring and maintaining it.

Your brand is a living, breathing thing, which means it’s constantly changing. It’s also very susceptible to external factors like news, trends, and current events. In a world where journalists, influencers, and social media users (just to mention a few) influence virtually every narrative, brand management is how you can take control of your business’s story. It is using your branding and brand assets to communicate value and build loyal relationships with your followers, fans, and customers.

In short, your brand needs a manager to ensure its success. Don’t let your brand be like Kanye.

Source

We’ve discussed in other blog posts how important word-of-mouth (WOM) marketing is in retaining and attracting new customers. While you can’t always control what others say about your brand, strategic brand management is the process of responding to them in a way that elevates your brand and remains true to your core brand values — all while remaining consistent across teams and channels.

As an example, read how Zappo’s used brand management to make the most of a $1.6 million mistake.

For that reason, brand management extends far beyond marketing. Brand management should be intertwined with sales, human resources, and customer service — basically, any department that “touches” your followers, customers, and even potential employees.

When done successfully, brand management can:

• Boost your brand awareness
• Allow you to charge more for your products or services
• Influence your audience’s purchase decisions
• Build customer loyalty
• Increase sales
• Create happy customers that become brand advocates

Principles of Brand Management

Brand management is comprised of both tangible and intangible components. We’ll discuss the tangibles in the following section.

The intangible components, however, include the principles that help you measure your brand management efforts and achieve those brand management success indicators that we discussed above.

You’ll also note that each of these principles can influence the others on this list. For example, heightened brand awareness can contribute to brand reputation, and increased brand loyalty can affect brand equity.

Brand Awareness

Brand awareness is how familiar the general public and your target audience is with your brand. Brand awareness is important because consumers can’t engage with or purchase products or services from your brand if they’re not aware of it.

Brand Equity

Brand equity is how consumers value your brand based on their experiences, perceptions, and associations. (This concept goes hand-in-hand with brand valuation, which is the commercial value of your brand as perceived by the market.) Brand equity is important because a valuable brand can support higher prices and increase your merit among investors, shareholders, and potential buyers.

Brand Loyalty

Brand loyalty refers to how consistently your customers and followers engage with and purchase from your brand. While your marketing can’t necessarily influence this, your customer service department can — focusing on satisfaction and relationship-building can bring customers back time and time again. Brand loyalty is important because it creates brand ambassadors who do your marketing for you.

Brand Recognition

Brand recognition is how well a consumer, ideally in your target audience, can recognize your brand — through your logo, tagline, packaging, etc. — without seeing your brand name. This concept goes hand-in-hand with brand recall, which is the ability to think of a brand without seeing or hearing any branding prompts. Brand recognition is important because, by recognizing and recalling your brand, consumers keep your brand top-of-mind and are more likely to choose your brand above the competition.

Brand Reputation

Brand reputation refers to how the general public and your target audience perceive the character, status, and quality of your brand. Your reputation can be influenced by internal factors (customer service, product quality, etc.) and external factors (customer reviews, WOM marketing, news mentions, etc.). Brand reputation is important because it can be some consumers’ first impression of your brand.

Brand Asset Management

Your brand assets are the tangible components of the brand management process, the parts of your branding that your audience can see, experience, and remember. Brand assets include any piece of your branding or marketing that is seen by the “outside world” — customers, employees, or the general public.

Brand asset management is the process of crafting and maintaining these tangible elements as well as keeping them consistent throughout your branding. This could look like:

• Organizing your brand assets (both digitally and physically)
• Creating an accessible digital and/or physical storage system for your brand assets, or implementing a tool that does this for you
• Instructing your team on how to access and use your brand assets
• Conducting routine checks for brand inconsistencies and correcting when necessary

What constitutes a brand asset? Let’s cover the assets you’re likely working with for your business.

Brand Name

Your brand name is the primary identity of your company. As your other brand assets evolve, your brand name likely won’t ever change. If you haven’t trademarked your brand name, we encourage you to do so.

By owning the rights to your brand name, you have better leverage over unauthorized use and any competitors who attempt to copy or steal your brand. Check out HubSpot’s trademarks and Trademark Usage Guidelines as an example.

Your brand name will also likely be reflected in your website domain and social media pages. Keeping these names, identities, and handles consistent will help customers discover and follow your business.

Logo and Color Palette

Your logo and color palette embody the creative representation of your brand. These assets are important parts of your branding as they tap into emotional marketing tactics. If designed properly, they can help you attract and convert customers.

Typography

Your typography refers to your fonts and text-based assets and how they’re used in your branding. These guidelines inform any branding or marketing asset that’s designed on behalf of your business, including your website, paid advertising, social media posts, and more — all the way down to the spacing between the letters.

Graphics

Your graphics include many different brand assets — basically anything specifically designed for your brand or marketing. These could be used on your digital marketing channels (which we’ll discuss next) or developed as standalone assets, such as external slide decks, letterheads, press releases, or even marketing videos.

Your brand graphics will likely be utilized by a wide variety of people (from designers to social media marketers to content writers), so they should be well-organized and have clear instructions on how to use them.

Digital Marketing Channels

Your website, social media, and paid advertising are a few of the most important iterations of your brand. Millions of people access the internet daily, and your digital channels are likely the branding assets the most viewed by potential customers. For this reason, they must reflect your branding, and they must be consistent.

Also included in this section is your employees’ and executives’ social media accounts, as these are a reflection of your brand and a fantastic marketing opportunity to give your audience an inside look at your company and the opportunity to connect with your brand on a personal level. If your employees desire to use their profiles to market your business, ensure their accounts reflect your brand assets and follow your style guide.

Note: If members of your leadership team also manage a personal brand, chat among your team about how to align (or separate completely) this brand with your business brand. If their brand is connected in any way to your company, it should complement yours.

Packaging

If your business sells a physical product, your packaging is a critical part of your branding. For some customers (if not most), your packaging might be their first impression of your brand. Also, one-third of customers say they make purchase decisions on the packaging itself.

Your packaging is also the most tangible, experiential way that customers interact with your brand. For that reason, your packaging should reflect your branding — in its design, colors, size, and feel.

Style Guide

Your style guide is a document that instructs employees, designers, and other businesses on how to use your branding. This is an important brand asset because it informs how all other brand assets should be utilized, designed, printed, and more — all the way down to what size your logo should be and what colors are and aren’t allowed in your marketing materials.

Not only does this help others create on-brand designs; but it also informs them of how to follow branding guidelines and legal/licensing restrictions. Take a look at HubSpot’s Brand Guidelines as an example.

Download our free ebook How to Create a Brand Style Guide and access free templates to take your brand and brand management to the next level.

Brand management can be a serious undertaking, especially when working with a large brand or perhaps a brand with multiple brand extensions. Also, if you’ve outsourced your branding to a creative agency or individual, it can be difficult to assume the task of managing it.

Check out these brand management companies and services that can help you maintain a successful brand.

Northeastern Region

1. Dirigo Design and Development

Dirigo Design and Development is a Maine-based marketing agency. The company offers various marketing services, including branding, strategy, and reputation management. Notable Dirigo clients include Dunkin’ Donuts, Harvard University, and The Wall Street Journal.

2. Jax Media Design Group

Jax Media Design Group is a D.C.-based agency focused on digital design and development. The company creates digital marketing assets using your brand guidelines and helps you implement them in campaigns. Notable Jax Media clients include Geico, AARP, and National Geographic.

3. RP3 Agency

RP3 Agency is a Maryland-based marketing agency. The company offers services for brand strategy and positioning, message strategy, and audience insights. Notable RP3 clients include Coca-Cola, Ripley’s Believe It or Not!, and Giant Food.

Midwestern Region

4. Hangar 12

Hangar 12 is a Chicago-based agency that specializes in consumer packaged goods (CPG) brands. The company focuses on marketing strategy and brand positioning, as well as digital and social media marketing. Notable Hangar 12 clients include Purdue, Conagra, and Hostess.

5. Brandgarten

Brandgarten is a Wisconsin-based agency focused on telling brand stories using customer insights. The company offers brand development and strategy services as well as brand training for your team. Notable Brandgarten clients include Johnson & Johnson, Alliant Energy, and Organic Valley.

6. DEKSIA

DEKSIA is a Michigan-based marketing agency. The company has cross-industry experience in marketing and brand development and management. Notable DEKSIA clients include Visa, Uber, and Twitter.

Southern Region

7. Matchstic

Matchstic is a Georgia-based brand identity agency. The company offers services that help you define, promote, and evolve your brand. Notable Matchstic clients include Chick-fil-A, Prudential, and Spanx.

8. Spire

Spire is a Dallas-based branding and marketing agency. The company specializes in B2B brands and offers brand audit, articulation, and integration services. Notable Spire clients include American Airlines, Texas Capital Bank, and Airbus.

9. Proof Branding

Proof Branding is a Nashville-based branding agency. The company offers services that distill, develop, and deploy brands. Notable Proof Branding clients include Vanderbilt University, Barista Parlor, and The Grand Ole Opry.

Western Region

10. BLVR

BLVR is a San Diego-based branding agency. The company works with customers on brand auditing, brand identity, brand development, and brand strategy. Notable BLVR clients include Andis, Tony Robbins, and World Vision.

11. BrandJuice

BrandJuice is a Denver-based branding agency. The company focuses on strategy, innovation, and design services. Notable BrandJuice clients include Denver International Airport, DISH Network, and Red Canary.

12. modern8

modern8 is a Salt Lake City-based design studio. The company offers services for brand strategy, identity design, and asset management. Notable modern8 clients include Yesco, Architecture Week, and School Improvement Network.

Pacific Northwest Region

13. Parliament

Parliament is a Portland-based brand-focused design studio. The company creates brands, products, and experiences for their customers. Notable Parliament clients include Olympia Beer, Nike, and Capital One.

14. States of Matter

States of Matter is a Seattle-based branding and design agency. The company helps you audit, develop, and deliver their customers’ brand assets. Notable States of Matter clients include Modbar, Dolly, and Blue Nile.

15. S’more Brands

S’more Brands is a Vancouver-based branding and marketing agency. The company offers a Brand Camp that helps businesses develop and manage their brands. Notable S’more Brands clients include Spring Lake Manor and Lemon Wing.

Brand Management Software

If you’d rather manage your brand in-house, there are plenty of tools available to help. These tools are either platform solutions or online software tools, and some provide free accounts or trials that allow you to test them out.

Canva

Canva is an online graphic design tool that helps you create simple, gorgeous designs. It’s helpful for brand management because, with a paid subscription, it allows you to upload your brand assets — your logo, colors, typography, and more — with which you can create designs. Regardless of how many team members you have working within Canva, you can be confident that they’re using the correct brand assets and creating on-brand designs.

Brandfolder

Brandfolder is a digital asset management platform that helps you collect, organize, and share your brand assets with your team. It allows your team to easily collaborate when creating brand assets, launching new products, or working on marketing campaigns.

BrandVerity

BrandVerity is a brand monitoring tool that helps you monitor for noncompliance and trademark infringement. You can customize the BrandVerity crawler to search for your specific guidelines and trademarks and use the tool’s email templates for easy remedying.

Bynder

Bynder is a digital marketing asset solution that provides access to your company’s branding depending on your role within your team. It keeps your branding consistent and helps you keep your team up-to-date with any new or upgraded branding assets.

Lucidpress

Lucidpress is a tool that offers multiple solutions — a design program, brand management platform, and marketing template library. Similar to Canva, you can upload your brand assets to Lucidpress and have your team create your brand and marketing materials within the software. From there, your team can re-use on-brand templates to ensure consistency in your branding.

TrustPilot

TrustPilot is a review software that can help you build your brand reputation, create brand equity, and build brand loyalty. Collect reviews from real customers and share them with followers and potential customers to harness the power of word-of-mouth marketing.

Wedia

Wedia is a marketing platform that allows you to manage your creative projects, create and store your digital assets, and distribute your marketing material across multiple channels. It acts as a central location for your team to access your brand assets and allows you to keep your team and creative projects aligned and consistent.

Brand Management Courses

If you’re interested in learning more about managing your brand, there are dozens of fantastic courses available online. We’ve collected some of the leading courses below.

• Measuring Brand Engagement and Emotional Connection by HubSpot Academy
• Design Foundations: Building Brand Guidelines and Consistency by HubSpot Academy
• Brand Management: Aligning Business, Brand and Behaviour by Coursera
• Strategic Brand Management by edX
• Brand Management: Build Successful Long Lasting Brands by Udemy

A Well-Managed Brand is a Successful One

Brand management, as auxiliary as it seems, does affect your bottom line.

Strong brands aren’t built by marketing or product alone but by constantly iterating on your customers’ brand experience. It’s easy to overlook the impact of consistent, intelligent brand experiences — and brand management can help you provide this for your followers, customers, and brand advocates.

http://bit.ly/2ZzB0Tb

Instagram Stories for Business: How to Create Engaging Stories

Do you want to do more with Instagram Stories? Wondering how to create Instagram Stories that engage viewers? To explore how to create compelling Instagram Stories for business, I interview Alex Beadon. Alex is an Instagram Stories expert who specializes in helping people use Instagram for business. Her course is Gram Slam and her podcast […]

The post Instagram Stories for Business: How to Create Engaging Stories appeared first on Social Media Marketing | Social Media Examiner.

August 30, 2019 at 12:00PM http://bit.ly/2HBqdBD
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13 PR Blogs You Should Be Reading This Year

One of my first jobs out of college was working as an entry-level PR associate. Like most recent grads without any real industry experience, I'd spend my days blasting out the same artless, impersonal pitch to any journalist who had ever covered a beat even vaguely adjacent to one of our client's products.

Unsurprisingly, I got very few emails back.

If you work in PR, you don't need me to tell you it's a hard field to get started in. Now that I'm on the other side of it -- receiving dozens of pitches per day -- I appreciate a well-executed pitch even more because I understand just how much thought and energy goes into it.

Whether you're a seasoned PR pro or an associate looking to break into the industry, reading expert blogs is a smart way to stay up to date on the latest PR happenings, expand your skills, and get inspired to do your best work. We've put together a list of some of our favorite PR blogs (in no particular order) for you to get started. Let's dive in.

1. PRNEWS

PRNEWS started as a weekly print newsletter over 70 years ago, and today still serves as a comprehensive, go-to resource for the PR community. The PRNEWS Blog features in-depth analysis of current industry news, useful how-tos, career advice, and opinion articles from PR pros across numerous industries. I also recommend (and personally subscribe to) their weekly email subscription, The Skinny, which offers a thoughtfully curated rundown of the latest PR, marketing, and communications news and trends.

Three posts to check out:

• Why Does a Woman CEO Need to Be a News Story?
• From Media Royalty, Career Advice for PR Pros in the Margins
• 7 Business Writing Sins PR Pros Commit Regularly

2. PRWeek

PRWeek bills itself as "the essential title for PR professionals in the US," and it has an expansive, high-quality content library to back this statement up. Covering topics from notable agency happenings to how brands are adopting new strategies, PRWeek is as entertaining as it is informative. Plus, their daily Breakfast Briefing is the perfect early morning subway read. It features a quick rundown of the latest PR news in a format simple enough to digest before you've had your coffee.

Three posts to check out:

• Do Brands Really Need to Be on Twitter?
• Female Agency Leaders Are Breaking Through the Glass Ceiling
• Brand Mascots: A Dying Breed?

3. PR Daily

With sections on social media management, crisis communications, media relations, marketing, and more, PR Daily serves up a diverse range of topics for PR and comms pros. They're quick to publish expert analysis on current events concerning the PR community, and also offer beginner guides on the tools and platforms you need to do your job -- like social media ads, monitoring tools, and more.

Three posts to check out:

• Why Empathy is a Crucial Skill for Marketers and PR Pros
• 3 ‘Boring’ Brands that Have Made a Social Media Splash
• A Lesson in PR Ethics, Courtesy of ‘The Great Hack’

4. Digiday

While not strictly a PR industry publication, Digiday is a valuable read for anyone interested in how technology impacts media, marketing, and communications. Their editorial team leverages expert, insider interviews and original data to show how innovations in the tech landscape are changing the way brands and consumers communicate -- for better or worse. If nothing else, I'd recommend checking out their ongoing column, The Confessions, which features anonymous interviews with professionals working in media. They dig deeply into revealing topics like working conditions in the industry and the (sometimes harsh) realities of advancing your career in a competitive environment.

Three posts to check out:

• ‘People are scared to speak up’: Confessions of a minority marketer
• How publishers navigate ‘bullshit briefs’ from agencies
• Google proposes tighter standards around data collected for digital ads

5. Spin Sucks

If you work in PR or corporate communications, chances are someone's jokingly (or not so jokingly) called you a "spin doctor." Spin Sucks is a blog dedicated to breaking down the negative perceptions of the PR field by calling out destructive practices in the industry and celebrating the authentic ones. The Spin Sucks team dissects recent campaigns and brand news to separate the spin from the reality, and share their own expert take on what could have been done better. They also regularly feature guest contributors, interviews with pros in different industries, and open-ended questions posed to their community of readers.

Three posts to check out:

• The Communications Professional’s Customer Behavior Playbook
• What College Football Teaches Us About Brand Development
• Spin Sucks Question: How Do You Respond to Internet Trolls?

6. Institute for Public Relations

IPR is a nonprofit organization that conducts and publishes in-depth research on the factors impacting the public relations and corporate communications fields. In addition to their extensive library of original research, IPR's blog is a treasure trove of expert opinion pieces, strategy recommendations backed by credible studies, and takes on how new trends and tech will change the landscape of PR. Committed to sharing "the science beneath the art of public relations™," IPR helps PR pros stay ahead of the curve.

Three posts to check out:

• Is Earned Media More Credible Than Advertising?
• How Artificial Intelligence and Big Data Will Affect the Future of PR
• The End of Linear Storytelling: The #Thumbstopping Story of Our Digital Future Or Trading Catharsis for Engagement

7. PRSay

PRSay shares thought leadership, tactical pieces, and professional advice for both seasoned PR pros and folks at the beginning of the careers. Their blog features helpful, how-to sections on training and development, but they also have dedicated sections that discuss diversity, inclusion, and ethics in the PR field.

Three posts to check out:

• The Business Benefits of Strategic Diversity and Inclusion
• Wildest Dreams? Far From: Why Taylor Swift Is a PR Role Model
• What Ohio Butter Sculptures Can Teach Us About Improving Annual Content Packages

8. Public Relations Today

This blog aggregates the best content for PR and comms professionals across the web into one convenient, easy-to-navigate location. Their team of expert curators shares pieces on everything from branding to crisis management. Their homepage is also ordered by what's trending in the industry on social media, so it's easy to discover articles other PR professionals are reading and discussing.

Three (aggregated) posts to check out:

• “Stakeholder Value” Is Good PR — And Good Business
• How Simple Automation Saves Time And Tedium In PR
• Online Reviews and How to Handle Them

9. ImPRessions

Crenshaw, a public relations consulting agency, started ImPRessions as a way to "share expertise, industry insights, and impressions" of the industry with an audience of PR pros. Their blog features thought-provoking investigations into PR best practices, trends, and lessons from real brands. The blog also offers actionable strategies and advice for PR firms big and small.

Three posts to check out:

• What The Best PR Strategies Have In Common
• Smart Speakers Offer A Clear Opportunity For PR
• Has Apple Lost Its Magic?

10. Solo PR Pro

If you're a freelance or independent PR consultant, the challenges you face are certainly different than those experienced by an agency, in-house team, or large consulting group. Solo PR Pro is a blog specifically for PR and communication pros looking to "break free of the cubical" and be their own boss. The site focuses on topics relevant to the unique experiences of freelancers in the PR world, like promoting your services, building a client base, and balancing clients on your own.

Three posts to check out:

• How to Get Paid for Your Work
• The Introverted Solo PR Pro: Not an Oxymoron
• Search Engine Optimization is a PR Pro’s Friend

11. O'Dwyer's PR News

Founded in 1968 as a print publication, O'Dwyer's PR News diligently covers the latest industry happenings and keeps a running ranking of top PR agencies. For folks in the agency world, O'Dwyer's is a good place to stay up to date on breaking agency news, big brand accounts, and controversies. The site also helps connect agencies with clients, with a section dedicated to RFPs and an extensive PR services database.

Three posts to check out:

• Crisis Communications and the Role of the CEO
• Why PR Needs Financial Literacy
• Uber Begins Rebuild of Marketing Capability

12. Edelman Insights

Edelman, a top global communications firm, shares articles concerning industry news, best practices, corporate culture, and more on their Insights blog. With pieces written by influential industry leaders (like Edelman CEO Richard Edelman), Insights gives readers an inside look at the topics PR pros should be paying attention to. In addition to tactical and opinion pieces, the blog tackles meaty topics impacting the soul of the industry, like diversity and inclusion, and the responsibilities of professional communicators in the "fake news" era.

Three posts to check out:

• Crippling the Creative Agency
• 3 Takeaways from Women Leading Change
• Why Diverse Voices are Better for Brands

13. The Future Buzz

Founded by San Francisco-based PR agency EZPR, The Future Buzz covers all things public relations and digital marketing with a refreshingly straightforward, decidedly un-sugarcoated tone. With headlines like "PR People: Don't Do This" and "You Pitch Sucks," you can trust this editorial team to tell it like it is. The Future Buzz is a solid source for hands-on advice, reflections on the industry, and commentary on the latest trends.

Three posts to check out:

• Marketing and Branding is Not a Tagline or Logo
• PR People: Don't Do This
• Your Pitch Sucks – One of the Reasons Why No One Is Reading Your Boring Pitch

http://bit.ly/2L5lnPo

How to Send Effective Order Confirmation Emails [Examples + Template]

If you're a frequent online shopper like I am, you're likely already well-acquainted with order confirmation emails.

At its most basic, an order confirmation email needs to signal to the customer that their order has been processed -- without receiving one, a customer might believe their transaction hasn't gone through properly.

But an order confirmation email can do more than just act as a digital receipt.

For instance, take a look at the order confirmation email I received from Massachusetts' Franklin Park Zoo, upon my recent purchase:

This email provided me with all the information I needed, but it also made me feel good about my purchase by letting me know that my money was helping support conservation efforts.

Ultimately, when done right, email confirmations can help create customer loyalty, build awareness around other products or services, and drive traffic to your blog or social media accounts. 

Order confirmation emails are also phenomenal for lead generation. In fact, order confirmation emails have the highest average open rates of all email types, with about a 70% open rate. So if you're not optimizing your order confirmation emails, you're missing out on a major opportunity to engage with your customers.

Here, we're going to explore some unique and effective order confirmation email examples to provide inspiration for your own transactional emails. We've also included templates to help get you started on your own order confirmation email.

Order Confirmation Email Examples

1. Uber

Uber's order confirmation emails are sleek, clean, and aesthetically-pleasing, with large text, plenty of white space, and a blue CTA to incentivize the rider to "rate or tip" the driver. The email is organized so the rider sees the most critical information above-the-fold -- "Thank you" followed by the price -- to ensure the recipient only needs to scroll if they want to.

2. JetBlue

JetBlue's order confirmation email opens with their fun and clever slogan, "You're all set to jet", which immediately reassures the recipient that their order was successfully processed.

Additionally, the text below the initial slogan promises the recipient "the most legroom in coach, free wi-fi & entertainment, and free snacks & drinks" -- even though the recipient has already paid, JetBlue does a good job ensuring the customer doesn't experience any buyer's remorse, and uses the order confirmation email as another opportunity to cultivate stronger customer loyalty.

Below the confirmation, JetBlue provides a simple "Manage trip" CTA, so the customer can easily update a seat assignment, add extras, or switch flights. Best of all, they've included a link to their mobile app -- it's likely that any customer receiving an order confirmation from JetBlue will need their app to access their mobile ticket, so it's a smart strategy for JetBlue to include the app link.

3. Hausera

Hausera, an ecommerce site that sells kitchen and bathroom fixtures for remodeling projects, does an excellent job ensuring their order confirmation email is sleek while offering the recipient any information they may need. At the beginning, they've included positive messaging like "Progress is a beautiful thing" and "Congratulations" to thank the customer for their order.

Additionally, below the order summary, they include helpful CTAs such as "Keep Shopping", as well as options to either email, call, or live chat with a support rep. Whether a customer has an issue with their order or simply wants to continue perusing Hausera, the ecommerce site does a good job ensuring the customer can find next-steps from within the order confirmation itself.

4. Tobi

Tobi's order confirmation email is simple and straightforward. The ecommerce site offers two critical CTAs -- "review my order" and "contact customer care" -- within the email itself so that the recipient is able to immediately check and correct any information if their order doesn't look right.

Tobi also effectively outlines their order process within the body text of their email, telling the customer "Please allow up to 2 business days to process and ship your order. You will receive another email when your order has shipped." By including this information in their email, Tobi ensures minimal outreach from customers who are wondering when their order will ship, or why they haven't received shipping information already.

5. BigStub

BigStub's order confirmation email, while admittedly text-heavy, does a good job providing the customer with plenty of critical information throughout their email, including a CTA to check order status, a phone number to contact customer support, and a note regarding delivery details for the recipient's ticket.

Additionally, BigStub offers a $25 rebate within the order confirmation email with enrollment in Great Fun. Even if the customer doesn't apply for the rebate, the inclusion is still an effective method that allows BigStub to potentially boost positive brand perception.

6. JustBats

JustBats, an ecommerce site that sells baseball and softball equipment, does an excellent job of cross-selling other products in their order confirmation emails. For instance, if you purchase a glove on their site, you'll receive an email with the following message -- "Need a bat? You have the glove, now get the bat."

The rest of the email is designed to help a user choose a bat, with CTAs like "Shop all bats" and "Shop closeouts", as well as helpful resources to ensure the recipient is able to find the right bat for his or her needs. Alternatively, if you purchase a bat from their site, you'll receive an order confirmation email that helps you choose a glove.

JustBats proves an order confirmation email can be an effective opportunity to suggest other relevant products or services, particularly since the order can help you understand the customer's needs. In the above example, a glove is a logical next step for someone who has just purchased a bat, and vice versa.

7. SoulCycle

SoulCycle's order confirmation email, while simple, effectively provides all relevant information and demonstrates SoulCycle's ability to go above-and-beyond in customer service. Once they've outlined when, where, and on which bike the customer will be riding, SoulCycle includes other useful information including studio address, and a note that shoes and water will be provided.

At the bottom of their email, they send a cheerful invitation that reads "Questions, concerns, or just want to say hello?" with both a phone number and email if the recipient needs to reach customer support.

Ultimately, it's important to pay attention to your language in your order confirmation email, and look for areas where you can add brand voice.

Order Confirmation Email Template

There are plenty of online sites with email templates that allow you to build an order confirmation email today.

For instance, you can create an order confirmation email within the HubSpot Email Marketing tool for free. You can either choose a pre-made template and customize text, images, and overall design, or you can create one from scratch. Here's an example of an order confirmation email made with HubSpot's email tool:

There are plenty of other order confirmation email templates available through tools such as Stripo and Squarespace.

Alternatively, if you use an ecommerce website builder like X-Cart, you can use one of their email tool add-ons to create your own order confirmation email within the tool.

It's important to note -- there are a few best practices you'll want to follow regardless of the template builder you use.

For instance, it's critical your order confirmation email:

• Is mobile-friendly, since many recipients will check their email on their phones to see whether an order processed.
• Is skim-able, since many customers are on-the-go and don't have time to read dense text. If you have important delivery information you'd like to include, consider linking to it instead of including it in the body text.
• Provides an email and phone number of your customer support, in case the recipient's order is incorrect.
• Outlines next-steps, i.e. when the customer should expect an order to ship, or how the customer can find/track their order.
• Includes shipping address, payment method, and order number.

Additionally, consider how you can include brand voice in your text to cultivate customer loyalty, particularly with first-time customers who might not know your brand yet. You might also add links to your social media accounts or blog, so new customers can find other ways to engage with your brand.

Order Confirmation Page

Typically, when a customer places an order, they'll see a confirmation page before they even receive the confirmation email.

For instance, here's what you'll see when you place an order on Amazon:

Image Source

Ultimately, an order confirmation page is a page you're re-directed to when you click the "Buy" or "Purchase" button, and signifies that an email should be on its way. An online confirmation page is a temporary notice that tells your customer that their transaction went through correctly. If a customer doesn't see this page, he or she will likely assume their transaction didn't work.

When you're creating an online confirmation page, here are a few things you should include:

• Messaging such as "Success! Your order is confirmed", as well as a note that the customer should expect an email in their inbox soon.
• An order number, delivery details, and order summary (including total cost).
• Optional: Images of the products or services bought.

Additionally, you might include other relevant "Popular Items Based On Your Order" on a customer's order confirmation page, to incentivize them to purchase other related products. For instance, if they've purchased a blender on your site, perhaps you want to show them a smoothie recipe book on their order confirmation page.

Ultimately, it's critical you remember your order confirmation page and email can serve as major lead generation opportunities if you optimize them correctly, and will ensure your customer feels supported throughout their entire buyer's journey.

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